MAC crashes when opening a network Office file

We have one user when they connect to our network server via smb:// and access an Office document their computer freezes (spinning wheel of death)
SFSDITDirector of ITAsked:
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Zephyr ICTCloud ArchitectCommented:
What version of Mac OS X?

In version 10.9 the version of SMB is version 2 as supposed to earlier versions where it was v1.

Does it work if you use cifs:// instead of smb:// ?
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jhyieslaCommented:
Assuming you're running Office for the Mac, make sure it's the latest version (2011) with all patches. If it is and you're still getting this issue, try removing Office from the Mac and reinstalling and then patching.
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SFSDITDirector of ITAuthor Commented:
This seems to work.  Curious though why it is only happening to one user.  All other users are using SMB seemingly with no problems.  Must be a Mac think.
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