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recovery activesync pin password

Posted on 2014-03-14
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Last Modified: 2014-03-21
I'd like to get some instruction how to unlock an android device if I forgot the activesync pin passcode.

I use exchange 2010 with latest SP the activesync policy is enabled. Pascode is required and the password recovery is enabled. I can see the recovery password in exchange, but I don't know how to use it. How can I use the recovery password? Where should I write that? My test mobile is a Samsung Galaxy SIII with 4.3 OS.
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Question by:Euromedic
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Expert Comment

by:Jamie McKillop
ID: 39934119
Hello,

Unfortunately, the password recovery in ActiveSync doesn't work with Android phones.

-JJ
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Author Comment

by:Euromedic
ID: 39934264
Hi JJ!

Thank You for reply.

We have various devices in our environment (BB, IOS, Win 7, Win 8 and Android) and I could see the recovery password only at Android OS.
I thought somehow possible to use it, but I couldn't see any option to set the recovery password on my Samsung Galaxy SIII.

Why Android sends the recovery password to exchange if it's not possible restore the forgotten password?
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Jamie McKillop earned 500 total points
ID: 39934281
Here are the ActiveSync features supported on various devices.

http://en.wikipedia.org/wiki/Comparison_of_Exchange_ActiveSync_clients

-JJ
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