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Outlook 2013 hiding recipients when the user is not the only recipient

Posted on 2014-03-14
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Last Modified: 2014-03-25
We have a user who is using Outlook 2013 and they have started to have a strange problem. In the Inbox, when you click on an email and he is the only recipient of the email it will show him in the 'To' field. However, if he is not the only recipient of the email, the 'To' and 'CC' fields briefly show the addresses and then turn blank.

Is there an option somewhere that needs to be disabled to stop this behavior? I have tried recreating his Outlook profile but that makes no difference. He is using MDaemon Outlook connector.
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Question by:Jim Jones
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Expert Comment

by:Manjunath Sullad
ID: 39929055
Have you tried customizing view settings?

if yes, try to reset view settings and see if it helps.


Refer below link to customize view options,.

http://www.howto-outlook.com/howto/viewsenderaddress.htm



- Manjunath Sullad
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Author Comment

by:Jim Jones
ID: 39929222
Thanks for your reply - I have reset the current view but it has made no difference. The image below shows the issue better than I can describe it - this is an email received by the user. Note how the To and CC fields are empty. That is the problem.

Outlook Issue - see how the 'To' and 'CC' fields are empty
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LVL 11

Expert Comment

by:Manjunath Sullad
ID: 39929669
I came to know that, it may be due to configuration,

Can you just try changing mailbox settings to POP and IMAP configurations.


If possible, reinstall the MS office.
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Jim Jones earned 0 total points
ID: 39943223
It was an antivirus issue in the end.
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Author Closing Comment

by:Jim Jones
ID: 39952704
No other comments solved the problem.
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