?
Solved

Outlook 2013 hiding recipients when the user is not the only recipient

Posted on 2014-03-14
5
Medium Priority
?
307 Views
Last Modified: 2014-03-25
We have a user who is using Outlook 2013 and they have started to have a strange problem. In the Inbox, when you click on an email and he is the only recipient of the email it will show him in the 'To' field. However, if he is not the only recipient of the email, the 'To' and 'CC' fields briefly show the addresses and then turn blank.

Is there an option somewhere that needs to be disabled to stop this behavior? I have tried recreating his Outlook profile but that makes no difference. He is using MDaemon Outlook connector.
0
Comment
Question by:Jim Jones
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 11

Expert Comment

by:Manjunath Sullad
ID: 39929055
Have you tried customizing view settings?

if yes, try to reset view settings and see if it helps.


Refer below link to customize view options,.

http://www.howto-outlook.com/howto/viewsenderaddress.htm



- Manjunath Sullad
0
 

Author Comment

by:Jim Jones
ID: 39929222
Thanks for your reply - I have reset the current view but it has made no difference. The image below shows the issue better than I can describe it - this is an email received by the user. Note how the To and CC fields are empty. That is the problem.

Outlook Issue - see how the 'To' and 'CC' fields are empty
0
 
LVL 11

Expert Comment

by:Manjunath Sullad
ID: 39929669
I came to know that, it may be due to configuration,

Can you just try changing mailbox settings to POP and IMAP configurations.


If possible, reinstall the MS office.
0
 

Accepted Solution

by:
Jim Jones earned 0 total points
ID: 39943223
It was an antivirus issue in the end.
0
 

Author Closing Comment

by:Jim Jones
ID: 39952704
No other comments solved the problem.
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
This article describes how to import Lotus Notes Contacts into Outlook 2016, 2013, 2010 and 2007 etc. with a few manual steps. You can easily export and migrate Lotus Notes contacts into Microsoft Outlook without having to use any third party tools.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

650 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question