Solved

Outlook 2013 hiding recipients when the user is not the only recipient

Posted on 2014-03-14
5
286 Views
Last Modified: 2014-03-25
We have a user who is using Outlook 2013 and they have started to have a strange problem. In the Inbox, when you click on an email and he is the only recipient of the email it will show him in the 'To' field. However, if he is not the only recipient of the email, the 'To' and 'CC' fields briefly show the addresses and then turn blank.

Is there an option somewhere that needs to be disabled to stop this behavior? I have tried recreating his Outlook profile but that makes no difference. He is using MDaemon Outlook connector.
0
Comment
Question by:Jim Jones
  • 3
  • 2
5 Comments
 
LVL 11

Expert Comment

by:Manjunath Sullad
ID: 39929055
Have you tried customizing view settings?

if yes, try to reset view settings and see if it helps.


Refer below link to customize view options,.

http://www.howto-outlook.com/howto/viewsenderaddress.htm



- Manjunath Sullad
0
 

Author Comment

by:Jim Jones
ID: 39929222
Thanks for your reply - I have reset the current view but it has made no difference. The image below shows the issue better than I can describe it - this is an email received by the user. Note how the To and CC fields are empty. That is the problem.

Outlook Issue - see how the 'To' and 'CC' fields are empty
0
 
LVL 11

Expert Comment

by:Manjunath Sullad
ID: 39929669
I came to know that, it may be due to configuration,

Can you just try changing mailbox settings to POP and IMAP configurations.


If possible, reinstall the MS office.
0
 

Accepted Solution

by:
Jim Jones earned 0 total points
ID: 39943223
It was an antivirus issue in the end.
0
 

Author Closing Comment

by:Jim Jones
ID: 39952704
No other comments solved the problem.
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

It’s a strangely common occurrence that when you send someone their login details for a system, they can’t get in. This article will help you understand why it happens, and what you can do about it.
Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
This Micro Tutorial will demonstrate the easy use of Gmail embedding images in your email so the recipient of your email can view them in context.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now