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I have to reset Terminal Server users ever week

I have terminal server installed on a Windows 2003 Server with 5 terminal server licenses. The users are logging in from a remote location to access QuickBooks. I have to reset there connections at least 2-4 times a week so how can I fix this issue. I am running FIOS on the server end and Time Warner Business class on the remote end with a 100MB link.

Any ideas??

Thanks
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csciarro
Asked:
csciarro
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1 Solution
 
Lee IngallsDirector of IT/TS, Quality and FinanceCommented:
There's a difference between logging off and disconnecting. Logging off ends the session on the server where disconnecting leaves the sessions running on the server. You can set a timeout to terminate the disconnected session after a specific amount of time.

Here a reference for timeout settings:
http://technet.microsoft.com/en-us/library/cc758177(v=ws.10).aspx
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Manjunath SulladTechnical ConsultantCommented:
1. If you want to make it automate, you need to configure Terminal session time out.

2. If you want log-off user session manually, Refer below link.

http://technet.microsoft.com/en-us/library/cc759296(v=ws.10).aspx

3. If you want to reset the Teminal server session, Refer below link.

http://technet.microsoft.com/en-us/library/cc786232(v=ws.10).aspx


- Manjunath Sullad
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csciarroAuthor Commented:
Thanks...what should I set the timeout time to be?
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Manjunath SulladTechnical ConsultantCommented:
In Time-out settings, you can configure like,

If user is idle for XX time --> the session will logoff automatically.

You can set this timings based on your requirement.

There are many group policies for End sessions/ idle sessions.


As suggested by  Lee Ingalls,

you can refer below link to know more about Time-out settings,

http://technet.microsoft.com/en-us/library/cc758177(v=ws.10).aspx

- Manjunath Sullad
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Lee IngallsDirector of IT/TS, Quality and FinanceCommented:
csciarro,

Are you connecting the terminal server client as an application or as a desktop? I would think you would rather have any running instances of QuickBooks closed gracefully as opposed to a forced termination and possibly losing uncommitted transactions. Some user training might ease the problem also.
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