I set up a new computer for a friend a couple states away. He now can't get on the internet - just days after the install. It's win 7
Looking for things you would check over the phone with him doing things.
I have so far -
port light on back of PC
port light on router (other machines in the house CAN get on the internet, so it's a local issue)
ipconfig - getting an IP address?
ipconfig - release / renew just to be sure
ping the router