RedDoorSupplies
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Outlook 2013 Crashes on Group Email
Hi got a user that when he tries to send an internal email to 4 people his Outlook 2013 crashes with the following event.
Have tried Outlook in safe mode and the same thing happens, any ideas?
Faulting application name: OUTLOOK.EXE, version: 15.0.4569.1503, time stamp: 0x52b0b0fe
Faulting module name: mso.dll, version: 0.0.0.0, time stamp: 0x52e0c1d0
Exception code: 0xc0000602
Fault offset: 0x0116b30f
Faulting process id: 0x1b8c
Faulting application start time: 0x01cf3f8d8334b3e8
Faulting application path: C:\Program Files\Microsoft Office 15\Root\Office15\OUTLOOK.E
Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll
Have tried Outlook in safe mode and the same thing happens, any ideas?
Faulting application name: OUTLOOK.EXE, version: 15.0.4569.1503, time stamp: 0x52b0b0fe
Faulting module name: mso.dll, version: 0.0.0.0, time stamp: 0x52e0c1d0
Exception code: 0xc0000602
Fault offset: 0x0116b30f
Faulting process id: 0x1b8c
Faulting application start time: 0x01cf3f8d8334b3e8
Faulting application path: C:\Program Files\Microsoft Office 15\Root\Office15\OUTLOOK.E
Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll
ASKER
Tried both of those cant see any FineReader installed and it still does the same with all the add-ins disabled?
Does the problem follow the user to another machine?
If not, then the problem is unique with the machine, start with a new Outlook profile.
If it does, then the problem is elsewhere.
Simon.
If not, then the problem is unique with the machine, start with a new Outlook profile.
If it does, then the problem is elsewhere.
Simon.
Are the 4 people in a distribution group, or is he addressing them individually? Are they all in the TO field? Will an email to just 1 addressed work? Is he using auto complete to enter their addresses delete them from auto complete and manually enter address and see if that works
ASKER
Did a windows update and had a host of different updates, after applying them the problem seemed to go away.
None of the updates seemed to apply to Office or Outlook but has resolved the problem, I can post the KB's of all updates applied if required.
Thanks
None of the updates seemed to apply to Office or Outlook but has resolved the problem, I can post the KB's of all updates applied if required.
Thanks
It's been a while since you posted that your issue is resolved. Is your user still not receiving the Outlook crashes?
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I've been working with MS support and they back removed Office and installed an older version thinking this caused the issue. I would consider a complete wipe of the laptop, but this is a new install and I can't use a OS reload as a solution to this problem. Anyway, I'm still in a holding pattern as I wait for the user to test the different version of Office. Thanks for responding to my question.
ASKER
Complete wipe resolved the issue
http://support.microsoft.com/kb/2755838