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exchange 2010 - send as option placing mail in the wrong? sent mail box

Posted on 2014-03-14
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Last Modified: 2014-04-03
We have 2 mail boxes on exchange outlook, with user1 having "send as" rights for the user2 mailbox.

This seems to work ok, apart from the fact that when user1 sends mail as user2, the sent message ends up in the user1 sent mail box.

Is there any way to change this?

The mail arrives OK as being from user2, but why does it go in to the user1 sent mai items??
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Question by:nigelbeatson
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6 Comments
 
LVL 23

Expert Comment

by:Patrick Bogers
ID: 39929332
Simple, user1 sends 'as' user2 so the sending user is 1.
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Author Comment

by:nigelbeatson
ID: 39929373
but if in fact they are the same physical person using both, and we are supposed to be sending as user 2, logic would indicate to me that it should be in the user 2 sent items. I understand what you are saying, but is there any way to change this, as its not what we want.

ie we want stuff sent from user2, whether it is sent as user2, by user1, or user2 directly, to be in the user2 sent items??

Any suggestions??
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39929495
That is the expected behaviour.
The email belongs to the user who sent the message.

Two options.

1. My preferred option is to remove the second mailbox as an additional MAILBOX and add it as an additional ACCOUNT. That way the message will go in to the correct Sent Items box.
This also has the advantage of allowing full management of the second mailbox, including OOTO, rules, notifications etc.

2. A registry change can be made to do this, which is documented here:
https://support.microsoft.com/kb/2181579

However option 1 has the advantage that it does not require a registry change, which requires admin rights, so a user with the required permissions on the mailbox can do it themselves.

Simon.
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LVL 10

Expert Comment

by:cpmcomputers
ID: 39929905
This became a selectable option in sp3

Exchange 2010 SP3 introduces the Sent Items Management feature to Office Outlook Web Access(OWA). The Sent Items Management feature provides control over whether an item that is “sent as” you, or “on behalf of” you, is copied to your Sent Items folder and to the sender’s Sent Items folder. Before Exchange 2010 SP3, messages that are “sent as” you or “on behalf of” you are copied only to the sender's Sent Items folder.
 
You can configure the Sent Items Management feature in OWA on the Options page. After Exchange 2010 SP3 is installed, the Sent Items Options settings will be available on the Options page in OWA.
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Accepted Solution

by:
nigelbeatson earned 0 total points
ID: 39963538
Thanks to all,

I found that the problem related to propagation of the changes.

I expected it to work straight away, but having left it, and returned to take it up again the next day, I found it was working perfectly.

Its strange, as I don't recall it ever taking that long before.
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Author Closing Comment

by:nigelbeatson
ID: 39974492
The suggestions did not resolve the problem. I came across the solution by accident.
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