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Exchange 2010 public folder content not visible in Outlook 2010

Posted on 2014-03-14
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Last Modified: 2014-04-15
Environment:
Exchange 2010 SP3, Exchange 2003 mailbox server in environment with no user mailboxes.
Outlook 2010
Public folders on Exchange 2010 servers only

Scenario:
4 users use a set of public folders to maintain conference room scheduling. All 4 have identical permissions on all conference room calendars, they are all "editors". 2 users are new, 2 have been here for years.

The 2 experienced users can see all items in the calendars, almost immediately after they are made. This is only true for items created by people other than the 2 new hires.

The 2 new hires can only see their own items. They cannot see others appointments, and other people cannot see their entries.

Using OWA, the new hires can see appointments made by all other (non-new) users. However, nobody can see the appointments the 2 new users make.

I've tried:
1. Adjusting the new user rights, no effect. I elevated their rights, and also set them back to "editor".
2. Took user off cached mode. No effect.
3. Made a meeting on the calendar using my credentials. I am an "owner" of the public folder. Existing users can see it, 2 new users cannot.

Any suggestions? I cannot convert it to a room mailbox currently.

Dan
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Comment
Question by:drothbart
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4 Comments
 
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Expert Comment

by:Joseph Daly
ID: 39929574
This is just kind of a long shot but if you look at the DBs that these users are in are they in the same DB? If they are not could they be moved into the same DB?

Also once you find whichever DBs these users are in in the EMC under Organization/Mailbox check the default public folder database under the properties.

In situations like this where I have people working on the same public folder I try to have them all in the same DB or at least in DBs that share the same public folder database.
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Author Comment

by:drothbart
ID: 39929729
Thanks Joe for the suggestions.

1. Two users are on the same DB, but cannot see each others entries. It is one new user and a long-time user.

2. All DB's (I have 10) point to the same PF database instance, on one of my 2 2010 mailbox servers.
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Accepted Solution

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drothbart earned 0 total points
ID: 39992219
I ended up doing these steps:

1. Rename existing folder to Archive_<Foldername>
2. Created new folder called same name as old one.
3. Exported contents of old one to PST
4. Imported into new folder
5. Set proper permissions

When done, the user who could not see all items then could see newly created items. However, all of the entries that she had made in the old folder did not carry over to the new folder and had to be recreated. In hindsight, I would try creating the PST from her client that showed the appointments she created.

Dan
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Author Closing Comment

by:drothbart
ID: 40001109
Other suggestions did not help with this situation, although they were appreciated.
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