Windows 8.1 Spyware/Malware Issues

I have a Windows 8.1 laptop & there is some malware/spyware that I can not get rid of. I've ran AVG & it does not pick it up. I ran Malwarebytes in safe mode & it will find 1 registry named HKCU\Software\Microsoft\Windows\CurrentVersioon\Internet Settings|Proxy Server http=127.0.0.1:13828  & I have let malwarebytes remove it & I have manually removed it but it keeps coming back & setting the proxy settings on my browser & I get a ton of pop ups when I browse online. Any suggestions as to how to get rid of this? I've ran everything in safe mode plus removed all the temp files & did a disk cleanup...please help!
LVL 15
wantabe2Asked:
Who is Participating?
 
Imtiaz HashamConnect With a Mentor Technical Director / IT ConsultantCommented:
whole drives please :)
0
 
pgm554Commented:
Get an offline scan utility like M$ Defender and run it.

http://windows.microsoft.com/en-us/windows/what-is-windows-defender-offline
0
 
Imtiaz HashamTechnical Director / IT ConsultantCommented:
Run Avast in Boot Scan and it should eradicate it.

And verify it's not a legit software that's adding the proxy settings.
0
Worried about phishing attacks?

90% of attacks start with a phish. It’s critical that IT admins and MSSPs have the right security in place to protect their end users from these phishing attacks. Check out our latest feature brief for tips and tricks to keep your employees off a hackers line!

 
wantabe2Author Commented:
How do I do a boot scan in  Avast?
0
 
Imtiaz HashamTechnical Director / IT ConsultantCommented:
Install Avast - Go to Scan - Boot Time Scan - Schedule - Restart Computer
0
 
wantabe2Author Commented:
should i scan the whole drive or just do the defaults?
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.