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Users unable to reset AD passwords through CAG

Posted on 2014-03-16
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Last Modified: 2014-05-10
I have a client that has a Citrix Access Gateway (5.0.1) installed. When users passwords expire in AD they are prompted t0 reset them:
change expired passwordWhen the user goes through the motions they get:
error
So I thought, oh yea, CAG isnt talking to DC on port 636 and using standard unsecure LDAP on 389. I was wrong:
cag ldap
So I looked at the CERTS and it seems like all the relevant certs are there:
certs
If I go into that users account and set it to never expire, they can log on fine so I know that secure LDAP is working over 636.

Im at a complete loss.

Any ideas?

Thanks
Mark
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Question by:Mark Galvin
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by:Mark Galvin
ID: 39932771
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Expert Comment

by:McKnife
ID: 39933603
Hi.

Servers with Network level authentication enabled pose this problem even to native Microsoft RDP clients. Please disable nla for a test.
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Author Comment

by:Mark Galvin
ID: 39933689
Hi

Tried that and same result. NLA not enabled:
rdp
If I disable that tick box using the reg method, changing the below to 0, same result:
reg
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Is Your AD Toolbox Looking More Like a Toybox?

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Expert Comment

by:McKnife
ID: 39933894
Ok, no further idea here.
You should contact Citrix support if possible.
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Author Comment

by:Mark Galvin
ID: 39961100
Tried Citrix support and they no longer support our CAG. Their recommendation was to upgrade to a Netscaller. Client doesnt have £8K to spend on that just to allow users to reset their AD passwords so really need to find a way to allow this.

;-(
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by:Mark Galvin
ID: 40055645
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Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

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