Solved

quickbooks 2014 lockup

Posted on 2014-03-16
8
1,747 Views
Last Modified: 2014-03-18
hi- I just upgraded to 2014 a couple of weeks ago. For the last few days, I not only couldn't open it, but if I tried, it locked up my whole laptop, and I had to do a hard reboot.

I read that I should move my QBW file to the default folder. So I went to the drive, but whenever I right-click on that file, the window I'm on says not responding, then a few times windows explorer has stopped working entirely and again I've had to hard reboot.

Have you heard of this happening? A friend of mine with the same program says,"Yes I have had this happen, many times.  Glitch in their system.  I have to hard off the computer and reboot."
0
Comment
Question by:mel200
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 95

Expert Comment

by:John Hurst
ID: 39934904
QuickBooks 2014 works just fine on Windows 7 (and on Windows 8.1 for that matter). I have it running on my own machines and client machines.

I suggest you carefully back up you Company File (.QBW file) for safety.  Now uninstall QuickBooks and make sure no QuickBooks versions are left.

Restart the computer and run System File Checker. Run SFC /SCANNOW and allow to complete. Restart again after that.

Now install QuickBooks 2014 and open a sample file. Does it open without locking up? Run QuickBooks Update as there are updates available.

Assuming the above works, try opening your company file. Does that now work?
0
 
LVL 28

Expert Comment

by:Bill Bach
ID: 39934911
If you are seeing the problem in Windows Explorer, then the issue is likely not related to QuickBooks.  Instead, it is likely an issue with something in the core OS.  Most likely culprits will be a potentialy-failing hard drive, or perhaps an anti-virus application that gets in the way before you can do the right-click.

First, try starting up your system in Safe Mode and see if you are able to copy the file then.  If so, then the issue is not likely to be hardware-related.  Second, download Process Monitor from Microsoft (www.sysinternals.com) and run it while attempting to right-click the file, then observer what happens.  If you see a bunch of activity, the system should show you what is generating that activity.  If you don't see ANYTHING happening, then check your Windows Event logs for any disk I/O errors that may be popping up...
0
 

Author Comment

by:mel200
ID: 39934957
Hi- John Hurst, the problem is that I can't even get quickbooks started, so there's no way to backup. I'll try safe mode, and the other things, and let you know. I do run Windows 7.

Thanks to all, will report back soon!
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:mel200
ID: 39935291
Hi, everyone, I'm starting to think the issue could be with my external hard drive. I just had another problem, same thing with a different file. I'll look into it, maybe start a new question. Hold tight, thanks!
0
 
LVL 95

Accepted Solution

by:
John Hurst earned 500 total points
ID: 39935307
Did you try SFC?  If there is a hard drive issue, SFC should report problems.

Also try CHKDSK to see if it reports problems. It certainly will if there is a hard drive problem.

If no hard drive issues, try Windows Repair Install. See below for a tutorial on that.

http://www.sevenforums.com/tutorials/3413-repair-install.html
0
 

Author Comment

by:mel200
ID: 39935323
Thanks!!
0
 

Author Closing Comment

by:mel200
ID: 39936731
That was it, CHKDSK worked, and I can open quickbooks. Thanks!
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 39936940
@mel200 - Thanks for the update and I was happy to help.
0

Featured Post

Increase your protection from Zero Day threats!

Running two Antivirus' is never a good idea.
Taking advantage of Multiple Security layers on the other hand can often save your hide.
See which top notch security software brands have been proven to happily coexist together.
Reduce your chances of becoming a statistic.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
HP ENVY 7645 printer 5 33
Windows 7 / bring an Excel sheet in front. 11 57
Windows 10 Virtual Machine Backup 9 74
Run Remote Desktop without administrative priveledge 9 41
By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question