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Delete strangers from Skype

Posted on 2014-03-17
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Last Modified: 2014-04-05
My Skype Home list at the left shows Favourites and All contacts. No strangers are in the All list (or the Favourites). In the Home view I have always seen pictures of what I think are Favourites with whom I've had recent chats or video calls (Not all Favourites). This morning, as well as the 4 familiar pictures, I now see 2 women I've never had any contact with. I always block any strangers who try to contact me on Skype. My Privacy settings are set to allow contact from "people in my contacts list only". I've deleted all cookies and conversation history. I can't find any way to delete these 2 pictures.Their names are not in my All Contacts list. Nobody else uses this computer. Under Hide Contacts > Hide Contacts Who is set to "Haven't shared contact details". I've deleted all recent conversations. How do I delete these 2 pictures please?
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Question by:Martin Campbell
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Expert Comment

by:regmigrant
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If you've connected to facebook (and possibly linkedin and gmail+) whilst on Skype you may have pulled in contact details for those people but the fact that they aren't in your contact list is odd.

Skype home for me shows all online contacts and I can click on one to open an IM conversation then under 'conversation' I can hide or block contact - does that work?

Skype stores its information in C:\Users\USERNAME\AppData\Roaming\Skype\ - you can find the chatsync data in there, unfortunately there's not a nice list of png files to show you what you need to remove but you can open the .dat in notepad and see the text of conversations amongst the junk. So as a last resort you could delete your chat history and see if that makes them go away
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by:Martin Campbell
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They are both already blocked and the only option is to unblock. I've already deleted all conversation history.

In AppData\Roaming\Skype\ - in the chatsync folder I found 256 folders with names like: 00, 0a, 0b....0f,01,1a, 1b....1f, 02, 2a, 2b and so on. Most of the folders so far are either empty or when I open with Notepad have 1 or 2 lines of junk but include my name and another contact name. I left familiar other names alone alone but in the third folder found one of the contacts I want to delete. I have deleted this .dat file and a few more I found. But I have not found the second one I'm looking for yet. I've emptied my Recycle bin, logged out and logged back in to Skype. One of the women has been replaced by another. The one  I deleted is still there, a new guy has appeared and only one of my familiar pictures is still there. The other familar ones are gone but they are still in my Favourites. I'll restart my PC now and see if anything changes.
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by:Mohammed Hamada
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I think this might be some recent skype bug! Have you updated to the latest skype version?

Check here www.filehippo.com
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Author Comment

by:Martin Campbell
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I upgraded to the latest version only a week or so ago. Before that my attempts to upgrade had failed a few times. This is the version I have now 6.14.0.104. Is this really the latest version?
Oh no! It seems my Kaspersky Pure 3.0 has vanished. I'm fanatical about checking if it's fully updated. It's gone! How could that happen? I'll fix this now.

Are these two issues related to each other?
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by:Mohammed Hamada
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Yes, you might have a virus/trojan that hit your PC and could be doing this to your Skype.

Try restarting your PC and check if Kasper will run, then fully update it and scan the entire PC.
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Author Comment

by:Martin Campbell
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Finally on my 5th attept I have successfully re-installed Kaspersky Pure 3.0. I'm now running a full scan which looks like it could take all night. The 3 strangers' pictures on my Skype Home tab have been replaced by a different 3 strangers. All very strange! Still no sign of any of them in my contacts list. All 3 are marked blocked but I can't figure out how to delete them. It's probably best to wait till the full scan is complete before trying anything else. Maybe the scan will find something
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by:Mohammed Hamada
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Could you please post a screenshot of your skype ? try right clicking on one of them and see if there's a delete choice listed there.
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Author Comment

by:Martin Campbell
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Kaspersky full scan completed late last night. Now says "Your computer is protected"

They are already blocked and the only options are to unblock, view their profile or call them. I've already deleted all conversation histories.
Please see the attached screenshot. From left to right:
1. Real contact
2. Real contact
3. Stranger (anita)
4. Stranger (philip.m.breedlove)
5. Stranger without picture (princess.of.the.moon4)
6. Stranger without picture (sandra.danso3)
The replacement strangers have changed back to the original strangers, well in case 3 and 4.
I never ever add any stranger requests to add them to my contacts. I always block them.Skype Home tab screenshot
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by:Mohammed Hamada
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I think this is a MSN spam! Is your skype account integrated with MSN (Hotmail) ? you might have those in MSN.

Try to login to MSN Messenger or to your hotmail account that's associated with skype and on the right pane look for those users

You might be able to find them on MSN Messenger and be able to delete them from there.

If not then try to totally uninstall skype and delete any of its traces from the following folder

%programfiles(x86)%\Skype

Restart when done and reinstall the newest version from here
http://filehippo.com/download_skype

good luck
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by:Martin Campbell
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Ah! Yes, Some time last year Skype updated and swallowed up MSN. Thank you mobility. I'll try your suggestions above and let you know the result.

By the way when I posted my comments above on 19th I had never heard of  I General philip.m.breedlove. I heard the name Breedlove on the news a day or two later. Now I know who he is. Obviously somebody else is using his picture and name.
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Accepted Solution

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Martin Campbell earned 0 total points
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moh10ly
I tried your suggestions. No luck!
I got onto Skype support Chat and watched what they did. Tools>Options>Privacy>Blocked Contacts> they selected and Unblocked them! When the Blocked Contacts list was empty 2 new strangers appeared on my Skype Home tab and my Blocked Contacts list was still empty. She managed to get rid of the 2 but another 2 appeared, and this was repeated.
She solved the problem by the following: go to Username>Appdata>Roaming>Skype. Delete file called shared.xml. Then rename the Skype folder which was in Username>Appdata>Roaming
Renamed it Skype_old
It wouldn't allow the name change until signed out of Skype, then renamed it Skype_old, then signed in again.
Note signing out and in again were necessary a few times during the Unblocking process.
For more details please read the chat below:
I took pictures of the screen with my phone during the process of deleting shared.xml and renaming the Skype folder but I think I've explained enough details in above and the chat below.
She didn't clearly answer a question I asked twice so I suspect she deleted the unwanted contacts at her end. Big secret I think!


Chat Transcript
info: Please wait for an agent to respond.  You are currently '1' in the queue.
info: Privacy Statement
You are now chatting with 'Lalih V'.
Martin Campbell: Hi Lilah
Lalih V: Hello! My name is Lalih. Welcome to Skype Live Support! If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time.
Lalih V: https://support.skype.com/support_selection.
Lalih V: With that being said, how may I help youHow can I help you today?
Lalih V: HI! How may I asist you?
Martin Campbell: Some strangers have appeared on my Skype for W8 desktop
Martin Campbell: a few weeks ago
Martin Campbell: I never agreed to contact them
Martin Campbell: I have blocked them
Lalih V: Ok. Let us see what we can do about this your issue.
Martin Campbell: I have uninstalled Skye and then reinstalled it but they are still there
Lalih V: To start with, can I have your Skype name and your name so that I can address you properly?
Martin Campbell: My Skype name is martin
Martin Campbell: My name is Martin Campbell
Lalih V: Thank you Martin. Just to clarify the issue, you already blocked the contacts but still appearing on your Skype account. Is that correct?
Martin Campbell: yes,
Martin Campbell: and they are not in my contacts All list
Lalih V: Isee. Can you give me the Skype name of your block contact?
Martin Campbell: philip.m.breedlove
Martin Campbell: sandra.danso3
Martin Campbell: pricess.of.the.moon4
Martin Campbell: sometimes there are pictures and sometimes not
Martin Campbell: right now breedlove has disappeared but the other 2 are still these
Martin Campbell: and sometimes the pictures change
Martin Campbell: no pictures right now
Lalih V: I checked it on my end and it appears that all of them are your block contacts. What am I going to do for me to help you is to transfer this chat to our technical team. They can manually access your the device that you are currently using and do troubleshooting.
Martin Campbell: ok, thanks
Lalih V: You are most welcome Martin. Just stay online while I am trasferring the chat.
Lalih V: *transferring
info: Please wait while I transfer the chat to the best suited  agent.
info: Privacy Statement
You are now chatting with 'Juliet B'.
Juliet B: Hello! Welcome to Skype Live Support! My name is Juliet.
Juliet B: If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time.
Juliet B: https://support.skype.com/support_selection.
Juliet B: Please give me a minute to read your previous chat.
Martin Campbell: ok
Juliet B: Thank you.
Juliet B: I understand that you wish to remove these blocked strange contacts in your account. Don't worry, I will be happy to help you.
Juliet B: Can I adress you as Martin?
Martin Campbell: yes, of course
Juliet B: Thank you, Martin.
Juliet B: May I know if there are options for your to remove those by right clicking those contacts?
Martin Campbell: no I have tried
Juliet B: I see.
Juliet B: Is it okay with you if I am going to establish a remote access on your computer so that I can help you further?
Martin Campbell: OK Juliet
Juliet B: Thank you.
Juliet B: Please go to this link:
Juliet B: Click here
Juliet B: Please accept the Terms and Conditions. It will also ask you to download something, please download it. After downloading it, double-click on the downloaded file.
Juliet B: Then enter this code .....

Martin Campbell: right
Juliet B: Thank you.
Martin Campbell: the 2 on the far right
Juliet B: May I know which of them are the strange contacts?
Juliet B: I see.
Martin Campbell: yes
Juliet B: Okay.
Juliet B: Martin, can we try to sign out?
Martin Campbell: I didn't know all those strangers were in my blocked list. Can I delete these too
Juliet B: I see. Yes, sure!
Martin Campbell: ok
Juliet B: Let us do that.
Juliet B: Please try to sign in, Martin.
Juliet B: They are not there already, Martin.
Juliet B: Can we try to delete all the blocked account as well?
Martin Campbell: yes, that would be great, thank you
Juliet B: Alright, no worries Martin.
Juliet B: You are most welcome.
Juliet B: Deleted already, Martin.
Martin Campbell: I just saw you UNBLOCK them all
Martin Campbell: How did you DELETE them?
Juliet B: Yes, I understand that. However, they will be deleted from your account already.
Juliet B: They were not your contacts.
Martin Campbell: and 2 are still on HOME tab, one has picture
Juliet B: Which of them?
Martin Campbell: please look top right, the last 2
Juliet B: Okay.
Martin Campbell: :-)
Juliet B: Is it okay now, Martin?
Martin Campbell: No. see 2 new ones please
Juliet B: Oh.
Juliet B: Which of these?
Martin Campbell: again last 2 top right. It's like Whack a mole
Juliet B: I see.
Juliet B: There, that is the only way for us to delete it, Martin.
Martin Campbell: OK, they seem to be gone
Juliet B: Yes.
Juliet B: Is there anything else, I can help you?
Martin Campbell: I hope they stay gone!
Juliet B: Yes, don't worry.
Juliet B: They will not come again.
Juliet B: Do you have any other concern aside from this, Martin?
Martin Campbell: Did you delete them at your end or would I be able to do that myself if they reappear?
Juliet B: Just rename your Skype folder if ever new strange contacts will appear, Martin.
Juliet B: However, I am sure that those contacts will not appear again.
info: Your chat transcript will be sent to marti.... at the end of your chat.
Martin Campbell: Thank you very much
Juliet B: You are most welcome.
Juliet B: Is there anything else?
Martin Campbell: Thanks. That's all I need.
Juliet B: I see.
Martin Campbell: Goodbye
Juliet B: I hope you could take a moment to answer a survey with regards to the service that I have personally provided you today. The survey should appear on the same chat window immediately after our chat session is completed.  To take the survey  please click on "Close chat" after our conversation.
Juliet B: It's been a pleasure assisting you today! I hope you continue to enjoy Skype. Have a great day!
Juliet B: You may now click on the Close Chat button at the top right corner of this chat box. Thank you.
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Expert Comment

by:Mohammed Hamada
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Great thing you got it sorted out Martin, Now you can select your own answer as a the solution to close the question.

thanks for sharing it too.
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Author Closing Comment

by:Martin Campbell
Comment Utility
Nobody else solved it. I got the solution from Skype chat support which I only discovered 2 days ago. I thought it should be posted for anybody with the same problem to see. I don't deserve points so please don't give me any.
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