Mitel SX-200-ICP not forwarding voicemail to email via Exchange 2010
Posted on 2014-03-17
I have a remote office that operates on a Mitel SX-200-ICP phone system. I currently have their voicemails being forwarded to email via an Exchange 2003 server. I am trying to get this function moved to a working Exchange 2010 server. All clients at that location are using Outlook with the new Exchange 2010 server. When I try to move the phone system to use the Exchange 2010 server, the email never arrives.
I have a support company for the phone system that can't seem to help me. They claim there are no logs that would help me troubleshoot this problem. They did install the latest updates recently.
I am changing the IP address of the SMTP Server on form 49. Currently, there is nothing entered in the SMTP username or password fields. I have tried every combination I can think of. Nothing appears to work.
I am using a Mitel 3300MXe at the main office and it is forwarding voicemail to email on the new server without a problem.