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Office 2013 New Install

Posted on 2014-03-17
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Last Modified: 2014-03-25
Installed Office 2013 on Windows 7 box.   Word and Excel open really fast.  Outlook takes about 3 minutes.  It sits there, saying Processing.      Once I get in, it runs ok, but why is it so very very slow.   I also have it loaded on a Windows 7 laptop and its almost instantaneous that it opens.   Also, the send/receive doesn't work unless I click it and tell it to send/receive.   Then it will pull my email.   I have it set to check every 3 minutes.   I just tested with laptop and did a test message.   After 3 minutes it came in on the laptop...  I am still waiting on it on the PC.   (I have messages set to leave on server so I can test)
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Question by:bankwest
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Author Comment

by:bankwest
ID: 39935183
I may have discovered an add-in that is causing the issue.   Will post back once I confirm
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Accepted Solution

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cajungene earned 1500 total points
ID: 39935186
This is the Microsoft Recommend solution.

########################
1) Start Outlook in safe mode following the below mentioned steps:

* Hold Windows key + R.
* Copy and paste, or type the following command in the Open box, and then press Enter:
Outlook /safe

Note: There is space between Outlook and /

If Outlook safe works, disable the add-ins following steps mentioned below and determine the problem causing add-in:

a) Click on File menu, click Options, Add-ins, Go button besides Manage: Com-in Add.
b) Check if there are add-ins listed, clear the checkbox.
c) Close the Office program and restart it.
d) Disable each add-in one at a time, restart the Outlook, and repeat the above procedure. If the issue reappears again, it will help you to determine which add-in is causing this issue.

2) If issue still occurs, create a new profile and add a Non-Exchange server email account and verify whether issue re-occurs.

Refer to the following article for instructions on how to create new profile:
http://office.microsoft.com/en-us/outlook-help/create-an-outlook-profile-HA102749460.aspx?CTT=1

3) If issue doesn't re-occur, add the Exchange server email account in new profile and check if Outlook works correctly as expected.
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Author Comment

by:bankwest
ID: 39935263
Ok....Just to clarify.     We do not have an exchange server.  Our email is provided by a third party.

Create a new profile?   I can do that...but this is a brand new install.    Just today.
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Expert Comment

by:cajungene
ID: 39935613
Agree.....but even if it a new install you might have some add ons that came with the new environment by default. Add-ons are usually the issue for slow performing Outlook issues. Bad news is that is a PITA to do the add-on process of elimination drill.
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Author Closing Comment

by:bankwest
ID: 39938376
Discovered the add in that is causing the problem.   Now I am working with the vendor to see what's up.   We use a secure email service  and it is an add in that they provide.

Thanks
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Expert Comment

by:OurTech
ID: 39954606
Disable and Stop the 'Desktop Window Manager Session Manager' service.  It's a pile and breaks Outlook 2013 frequently.
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Author Comment

by:bankwest
ID: 39954641
Will it cause me other issues by disabling it?   I am on Windows 7 and not using Aero
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