Solved

Office 2013 New Install

Posted on 2014-03-17
7
246 Views
Last Modified: 2014-03-25
Installed Office 2013 on Windows 7 box.   Word and Excel open really fast.  Outlook takes about 3 minutes.  It sits there, saying Processing.      Once I get in, it runs ok, but why is it so very very slow.   I also have it loaded on a Windows 7 laptop and its almost instantaneous that it opens.   Also, the send/receive doesn't work unless I click it and tell it to send/receive.   Then it will pull my email.   I have it set to check every 3 minutes.   I just tested with laptop and did a test message.   After 3 minutes it came in on the laptop...  I am still waiting on it on the PC.   (I have messages set to leave on server so I can test)
0
Comment
Question by:bankwest
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
7 Comments
 

Author Comment

by:bankwest
ID: 39935183
I may have discovered an add-in that is causing the issue.   Will post back once I confirm
0
 

Accepted Solution

by:
cajungene earned 500 total points
ID: 39935186
This is the Microsoft Recommend solution.

########################
1) Start Outlook in safe mode following the below mentioned steps:

* Hold Windows key + R.
* Copy and paste, or type the following command in the Open box, and then press Enter:
Outlook /safe

Note: There is space between Outlook and /

If Outlook safe works, disable the add-ins following steps mentioned below and determine the problem causing add-in:

a) Click on File menu, click Options, Add-ins, Go button besides Manage: Com-in Add.
b) Check if there are add-ins listed, clear the checkbox.
c) Close the Office program and restart it.
d) Disable each add-in one at a time, restart the Outlook, and repeat the above procedure. If the issue reappears again, it will help you to determine which add-in is causing this issue.

2) If issue still occurs, create a new profile and add a Non-Exchange server email account and verify whether issue re-occurs.

Refer to the following article for instructions on how to create new profile:
http://office.microsoft.com/en-us/outlook-help/create-an-outlook-profile-HA102749460.aspx?CTT=1

3) If issue doesn't re-occur, add the Exchange server email account in new profile and check if Outlook works correctly as expected.
0
 

Author Comment

by:bankwest
ID: 39935263
Ok....Just to clarify.     We do not have an exchange server.  Our email is provided by a third party.

Create a new profile?   I can do that...but this is a brand new install.    Just today.
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Expert Comment

by:cajungene
ID: 39935613
Agree.....but even if it a new install you might have some add ons that came with the new environment by default. Add-ons are usually the issue for slow performing Outlook issues. Bad news is that is a PITA to do the add-on process of elimination drill.
0
 

Author Closing Comment

by:bankwest
ID: 39938376
Discovered the add in that is causing the problem.   Now I am working with the vendor to see what's up.   We use a secure email service  and it is an add in that they provide.

Thanks
0
 

Expert Comment

by:OurTech
ID: 39954606
Disable and Stop the 'Desktop Window Manager Session Manager' service.  It's a pile and breaks Outlook 2013 frequently.
0
 

Author Comment

by:bankwest
ID: 39954641
Will it cause me other issues by disabling it?   I am on Windows 7 and not using Aero
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question