Solved

Dell  Power Edge T -620

Posted on 2014-03-17
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Last Modified: 2016-11-23
I just purchased a Dell Power Edge T-620 server with (Quantity) 4 -600 GB Hard drives

The server does not have the Operations System loaded.

I called Dell to purchase another hard drive which is the same as the other 4


The problem is when I plug this drive in the server does not recognize it

I am pushing the hard drive all the way in


Any idea what I could be doing wrong?
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Question by:syarmush
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12 Comments
 
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Expert Comment

by:Juan Ocasio
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Is there a RAID controller on the server?  You may have to initiate the disc using the RAID utility
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by:Seth Simmons
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does it get power?
any errors during POST?
does the controller show 5 physical disks?
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Author Comment

by:syarmush
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It only recognizes the original 4 drives when it boots. The new drive does not light up and yes the server does have a RAID controller
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by:Juan Ocasio
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Did you initialize the disc using the RAID management tool at bootup?
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Author Comment

by:syarmush
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I am looking for instructions on how to do that with Dell
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by:Seth Simmons
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if you remove one of the original 4 disks and put the new one in its place, does it light up then?

if it doesn't power on, you can't initialize it
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Author Comment

by:syarmush
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I am not sure what I am answering here because this is getting confusing

The server does not have an OS
The server has (quanity-4) original 600GB Hard Drives which are recognized

I ordered a hard drive off of Dell which is the same as the 4 original hard drives

I installed the NEW drive and it does not light up

I asked what could I be doing wrong
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Expert Comment

by:Juan Ocasio
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Try what Seth Simmon suggested.  Pull out one of the drives and insert the new one to see if it comes online.
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Author Comment

by:syarmush
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I pulled out one of the drives and inserted the new drive and it does not come online
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LVL 34

Expert Comment

by:Seth Simmons
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i would call dell and get RMA on that new drive
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Accepted Solution

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syarmush earned 0 total points
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I called Dell and finally spoke to someone who understood the issue. The Hard drive was correct but the case  for the hard drive was not. Dell shipped me the correct case
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Author Closing Comment

by:syarmush
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this worked
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