Remote Desktop problem on server

Good day,

I've got an issue with RPD on server 2008. The RDP function has never worked since the server was installed. Up untill recently we normally logged in through logmein. The RDP licensing is configured properly and everything shows that it must be working when I compare it to other servers. It's not just from external networks but also when I RDP from a computer on the local network. I get the following error message:

Remote desktop can't connect to the remote computer for one of these reasons:

1) remote access to the server is not enabled.
2) the remote computer is turned off.
3) the remote computer is not available on the network.

Is there anything specific I can look at that may be causing this?
Lourens van DykIT Technical ConsultantAsked:
Who is Participating?
Manjunath SulladConnect With a Mentor Technical ConsultantCommented:
If you are unable to telnet to port means, You can't take RDP.

make sure that you have enabled Telnet, If you are using Win 7.

Else refer below link to enable telnet in Win7 and server side.

Check any firewall is blocking RDP session,

Also check below registry path, and make sure that RDP port is correctly configured.


Also refer : 

- Manjunath Sullad

- can you check your windows firewall for RDP specific instructions.
- did you check RDP setting, to make sure you are not restricted RDP.

(what is the client machine OS) RDP settings
Mohammed RahmanCommented:
Are you able to ping  from the computer through which you are trying to remote into server 2008?
Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

CTCRMInfrastructure EngineerCommented:
Is the 2008 server on the same subnet as the clients trying to RDP from?
How many clients on your network?
And the error message you're receiving, is that the same for all client PCs on the network?
When launching RDP from a client run as Administrator just in case the account you are using isn't in the an RDP Security Group (AD), if there is such a group apparent in your AD?
When launching RDP are you trying to connect via server IP address, or Hostname?
If hostname make sure that there is a DNS entry for the 2008 server you're trying to connect to>
Manjunath SulladTechnical ConsultantCommented:
Are you able to ping to the server ?

Check the PING - ping Server name

Check the RDP port is open on server.
telnet servername or IP Address 3389

Try disableing the Windows Firewall also disable antivirus to check.

Make sure your ID is added to Remote desktop users group.

- Manjunath Sullad
Lourens van DykIT Technical ConsultantAuthor Commented:
Hi, thanks for the replies. I disabled antivirus and firewall to test. I also removed and reinstalled the terminal services role. I can't telnet to the server through port 3389 like you mentioned. I can ping the server computer from the other computers.
Lourens van DykIT Technical ConsultantAuthor Commented:
Hi thanks, I checked that telnet is installed on both.
I did however check the RDP port in registry and it is configured as 3390.
So when I telnet to the server using the port 3390 it works, but when I remote dekstop to the server it still gives the same message(See first message). I also put the port number 3390 at the back but it still won't connect.
Manjunath SulladTechnical ConsultantCommented:
Start --> Run -->

mstsc /v Servername:3390

- Manjunath Sullad
Lourens van DykIT Technical ConsultantAuthor Commented:
Thank you very much, I can now RDP to the server from local and external network.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.