Solved

Exchange wont send email to particular domains

Posted on 2014-03-18
6
563 Views
Last Modified: 2014-03-20
For the most part, our email works great.  However we are getting some failed emails to some (two) outside organizations.  The error in the Exchange Queue Viewer is Error: 450 4.7.1 Client host rejected: cannot find your hostname, [IPADDRESS].  The issue I see is the IP address it lists is the ip address we use to browse the internet, not the SMTP address.  There are reverse DNS and pointer records for both our primary and secondary MX records.
0
Comment
Question by:SidwellIT
6 Comments
 
LVL 8

Expert Comment

by:s3e3
ID: 39936926
It sounds like your firewall issue.
Are you sure your firewall is passing outbound SMTP traffic using the the IP address of the SMTP server ?

You can double check by sending yourself an email and looking at the headers.
0
 
LVL 19

Expert Comment

by:R--R
ID: 39937176
It should be the outside IP of the firewall.  Please try to telnet to the recipient mx from your network using telnet and check what output u get.
0
 

Author Comment

by:SidwellIT
ID: 39937209
When I view the header of an email I sent to my gmail, it is from the outside IP address of the firewall,

Received: from smtp-gateway.domain.edu ([OutsideIPofthFirewall])
        by mx.google.com with ESMTPS id 4si2386828qat.114.2014.03.05.19.36.39

I would have thought that it would use the public DNS entry for smtp-gateway.domain.edu instead of the IP address of the firewall.
0
3 Use Cases for Connected Systems

Our Dev teams are like yours. They’re continually cranking out code for new features/bugs fixes, testing, deploying, testing some more, responding to production monitoring events and more. It’s complex. So, we thought you’d like to see what’s working for us.

 
LVL 8

Assisted Solution

by:s3e3
s3e3 earned 250 total points
ID: 39937225
no, the dns entry and firewall are interdependent.
you can either fix this from the firewall or adjust the dns servers and ensure the outbound ip has a reverse dns entry for sending mail. Maybe option 1 is easier depending on the firewall make and model .
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 250 total points
ID: 39937301
Sounds like you haven't got your outbound NAT configured correctly on the firewall.
You need to check there so the traffic is going out the same way as it is coming in.

I would do that rather than trying to get the traffic accepted on your default IP address, that way you reduce the risk of getting blacklisted.

Simon.
0
 

Author Closing Comment

by:SidwellIT
ID: 39942161
Thanks guys!  Changing the Source IP for outgoing SMTP traffic solved our problem.
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Familiarize people with the process of utilizing SQL Server views from within Microsoft Access. Microsoft Access is a very powerful client/server development tool. One of the SQL Server objects that you can interact with from within Microsoft Access…
Familiarize people with the process of retrieving data from SQL Server using an Access pass-thru query. Microsoft Access is a very powerful client/server development tool. One of the ways that you can retrieve data from a SQL Server is by using a pa…

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now