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Excel - Document Not Saved

Posted on 2014-03-18
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Last Modified: 2014-03-31
Yesterday we started seeing issues with saving Excel files on network drives. When users try to save them they get "Document Not Saved" and even if they do a save as to overwrite it they get the same message. If they save it locally then they can replace it and it works fine.
I restarted the file server yesterday and it worked fine after that until this morning, now the error is back.

Anyone know what causes this? Is there a temp folder on the server or anything that needs to be emptied?

I've read through a lot of KB articles talking about certain updates causing it but I don't have any of those updates installed on my computer or the server.

Using Windows Server 2008R2 and Windows 7

Thanks!

EDIT*
I just tried a word doc and it says "there has been a network of file permission error, the connection may be lost"
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Question by:Winsoup
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6 Comments
 
LVL 19

Expert Comment

by:regmigrant
ID: 39937139
check the event log to see if its showing any network problems - I don't think this is an issue with office
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LVL 3

Author Comment

by:Winsoup
ID: 39937168
I see this error but I'm not sure what the cause/resolution is:

  Windows(R) Lightweight Directory Access Protocol (LDAP) failed a request to connect to Active Directory Domain Services(R) for Windows user <domain\username>.

  Without the corresponding UNIX identity of the Windows user, the user cannot access Network File System (NFS) shared resources.

  Verify that the Windows user is in Active Directory Domain Services and has access permissions.


That is NfsClnt Event ID 16397
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LVL 19

Expert Comment

by:regmigrant
ID: 39938222
Are you using Unix file servers and Password sync?
http://technet.microsoft.com/en-us/library/cc780148(WS.10).aspx
http://panerarichang.blogspot.co.uk/2012/02/smb-share-is-displayed-incorrectly-as.html

its also proved a problem for Symantec backup exec - are you using that?
http://www.eventid.net/display-eventid-16397-source-NfsClnt-eventno-9894-phase-1.htm

However neither of these suggests a problem saving files in general application use - though the lack of persistence in NFS clients might cause that if you are connecting to Unix - so this could be a total coincidence
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LVL 3

Author Comment

by:Winsoup
ID: 39938254
No unix servers at all in our environment.
I do use backup exec and saw that article earlier but it didn't help me.

I'm going to restart again tonight and see what happens. It fixed the issue for awhile yesterday so I just want to see if it does the same thing again this time.
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LVL 3

Accepted Solution

by:
Winsoup earned 0 total points
ID: 39940367
Seems to be working fine so far after restarting again. I'll give it another day or two and see if it happens again.
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LVL 3

Author Closing Comment

by:Winsoup
ID: 39966114
Not sure what caused this but it's been fine since the 2nd restart.
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