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Exchange account with corrupted Time Zones

Posted on 2014-03-18
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Last Modified: 2014-03-18
Hey guys/gals!

      I have a user that is experiencing an issue with viewing two time zones in Outlook 2010 32-bit in Windows 7 x86. I restarted the "Windows Time" service, I ran a "net time" update from our PDC and I even configured the users profile on a completely different PC. At this time, she is displaying the Eastern Time zone as secondary and Central Time zone as primary. After DST hit on Sunday the 10th of March, the Eastern Time zone is now two hours ahead of the Central Time zone. This follows her to any computer that she creates an Outlook profile on. In OWA, you can't view more than one time zone so I can't check there. Anybody have any ideas? I am stumped. Thanks!
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Question by:HIMSS Service Desk
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Adam Brown earned 500 total points
ID: 39937460
There can be some bugginess with secondary time zones in Outlook. Outlook 2010 is supposed to handle this properly, but if she has other versions of outlook or mobile devices she uses to access the calendar, the information written to the appointment may be messed up. http://support.microsoft.com/kb/931667/en-US has some instructions and a utility for correcting messed up appointments.
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Author Closing Comment

by:HIMSS Service Desk
ID: 39937519
I was not aware of an apparent bugginess in Outlook 2010 but I will have to keep my eyes peeled. I tried to do the Time Zone Update tool but it fails with an error message of "The package installation failed" and that's it. Not very helpful. The person's calendar that she is viewing is an EVP and he has appointments in many time zones. I can only pray for an update from Microsoft that makes Outlook run perfect with all the time zones. Thanks for your prompt reply! :)
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