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sonic wall guest wifi

Posted on 2014-03-18
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Last Modified: 2014-04-07
we use a sonic wall tz180 wireless enhanced device at work. somehow it reset public wifi where nobody could log on so we had to set up the public wifi via the wifi wizard, well we tried.  customers now see the guest/public ssid and when they go to logon it brings them to the sonicwall logon screen looking for sonic wall username and password :-(.
where did we go wrong and also if we get it back, how can we get rid of the restriction that only allowed 20 people on at a time?  thanks
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Question by:StewartGilligan
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Expert Comment

by:ZabagaR
ID: 39937419
Go to Network -> Zones -> then click the WLAN configuration icon at the very right of WLAN. Click the Guest Services tab. Did you enable/configure "wireless guest services"?

Because just running the wireless wizard won't do that.

As far as 20 people....are you only licensed for 20 nodes? That may be the max licenses you've purchased for that sonicwall. Did you check system licenses and see how many nodes you're licensed for?
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Author Comment

by:StewartGilligan
ID: 39937843
probably right on the nodes.  says 25 license.  is it costly to up that?
saw no guest services tab where you said :-(  see enclosed.  thankssonicwall.pdf
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LVL 15

Expert Comment

by:ZabagaR
ID: 39937901
Go to Network -> Zones not Network -> Interfaces
then you'll find it.

I'm not sure how much it costs to increase from 25 licenses. We purchased "unlimited" nodes.  But we have a contract with sonicwall/dell because we've purchased over 1000 of them....so my price won't be your price!
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Author Comment

by:StewartGilligan
ID: 39938289
here is an updated screenshot. sonicwallsetup.pdf looks like guest is set there.   I haven't touched anything since I originally posted this topic (and its still not working without going to sonicwall interface).  thanks
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Author Comment

by:StewartGilligan
ID: 39949581
still cant access :-(.  any thoughts?
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Author Comment

by:StewartGilligan
ID: 39963310
i'm dying here :-(.  still wants sonic wall password when guests try to access public wifi.  can I start from scratch and wipe it out then enable it somehow?  sorry to be so green.... tks
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Author Comment

by:StewartGilligan
ID: 39972403
okay now it says connected when you use a wireless device but then it says that it's not a secure site and brings you back to sonic wall for user name and password??  why is it looking for the sonicwall password when this is a free guest wireless service? thanks
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Accepted Solution

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StewartGilligan earned 0 total points
ID: 39972708
appears there was as authentication setting that needed to be checked off.  appears ok now
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Author Closing Comment

by:StewartGilligan
ID: 39982565
finally just found the setting.  sorry for the bother....
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