Solved

"delivery has failed to these recipients or groups"

Posted on 2014-03-18
4
11,077 Views
Last Modified: 2014-03-18
I am running exchange 2013. I am using outlook 2013 as well for the most part.
I am running win 2012 as my functional domain level.

I had a DL (donorrelations) that I needed the email address, so I deleted the DL, and then I took a mailbox and renamed it to the name of the DL.

Now when I send an email to donorrelations@domain.com it fails and comes back with the following info:
(how do I fix this?)

Delivery has failed to these recipients or groups:

donorrelations
The email address you entered couldn't be found. Please check the recipient's email address and try to resend the message.
If the problem continues, please contact your helpdesk.


Diagnostic information for administrators:

Generating server: Exchange.domain.com


IMCEAEX-_o=domain_ou=First+20Administrative+20Group_cn=Recipients_cn=donorrelations@domain.com
Remote Server returned '550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found'


Original message headers:

Received: from Exchange.domain.com (192.168.100.131) by
 Exchange.domain.com (192.168.100.131) with Microsoft SMTP Server (TLS) id
 15.0.775.38; Tue, 18 Mar 2014 10:42:45 -0700
Received: from Exchange.domain.com ([fe80::ca5:293d:1a54:34a5]) by
 Exchange.domain.com ([fe80::ca5:293d:1a54:34a5%12]) with mapi id
 15.00.0775.031; Tue, 18 Mar 2014 10:42:45 -0700
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: Dan <user@domain.com>
To: donorrelations <donorrelations@domain.com>
Subject: test to donor relations
Thread-Topic: test to donor relations
Thread-Index: Ac9C0XZiADvbY0wpRKaYMD+OVXrHtw==
Date: Tue, 18 Mar 2014 10:42:44 -0700
Message-ID: <aabae08b5a1c434e9b5766d1793e12df@Exchange.domain.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator: <aabae08b5a1c434e9b5766d1793e12df@Exchange.domain.com>
MIME-Version: 1.0
X-Originating-IP: [192.168.102.5]
Return-Path: user@domain.com
0
Comment
Question by:afacts
  • 3
4 Comments
 
LVL 38

Accepted Solution

by:
Adam Brown earned 500 total points
ID: 39937718
This is caused by your Autocomplete cache in outlook trying to reference the deleted object for the group instead of the new mailbox. You can fix this by either adding an X500 email address to the Mailbox that matches this string:
o=domain_ou=First+20Administrative+20Group_cn=Recipients_cn=donorrelations

Alternatively you can clear that entry in your Autocomplete cache by typing out the address and clicking the X button next to the entry that pops up when you do that.
0
 

Author Comment

by:afacts
ID: 39937749
I did that already, I deleted the autocomplete cache.

So the donorrelations@domain.com is already added to the account, I'm not sure what you mean by adding an x500 email address?
0
 

Author Comment

by:afacts
ID: 39937757
I am using outlook 2013 and I don't have an nk2 file.
I searched the entire PC and I do not have an nk2 file.
0
 

Author Closing Comment

by:afacts
ID: 39937821
Thanks, the x500 did the trick, thanks for pointing me in the right direction.

Found the answer here:
http://support.microsoft.com/kb/2807779/en-us
0

Featured Post

Do You Know the 4 Main Threat Actor Types?

Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

Join & Write a Comment

Disabling the Directory Sync Service Account in Office 365 will stop directory synchronization from working.
Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
This video discusses moving either the default database or any database to a new volume.

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now