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RDP printer not showing up Microsoft issue event 1111

Posted on 2014-03-18
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Last Modified: 2014-03-21
hello everyone,

I'm at my witt's end.  I'm somewhat familiar with RDP and printing.  Host and Remote devices must have same drivers.  I've done this very successfully in past now I'm struggling with a x86 machine connecting to a x64 Win 7 OS.  I've loaded the exact same x86 print driver on the new x64 Win7 OS but every time a x86 device with the x86 print driver hits the new x64 Win 7 (WITH the same x86 printer driver) I get a MS Event 1111- "printer driver HP 4100 PCL (just and example) is unknown".  I know the RDP local resource for printers is working because I get the unwanted XPS added to the RDP session from the remote pc but not the printers I need.  I'm using RDP from PC to PC there is no term server in the mix if that help you understand my environment a little better.   Please any guidance out there?
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Question by:jo80ge121
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9 Comments
 
LVL 18

Assisted Solution

by:Netflo
Netflo earned 2000 total points
ID: 39938398
Have you tried using the HP Universal Print driver as an alternative on both machines and does this help?
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Author Comment

by:jo80ge121
ID: 39938470
I will try that now.  Should I load both x86 and x64 on the host pc Win7 x64? the remote pc is only x86
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Author Comment

by:jo80ge121
ID: 39938521
changing both ends to HP universal worked however we support a remote connection to an outside office that is dedicated to use a specific HP 4100 PCL5 driver x86.  When I test it with this I always get the Event 1111 error "printer unknown" .   I found this below what do you think?  the section where is says to add the registry keys.  

http://technet.microsoft.com/en-us/library/ee891383(v=ws.10).aspx
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Author Comment

by:jo80ge121
ID: 39938678
How come the 32bit drivers I load in the 64bit print server properties do no show up in the Advance tab of the a printer property window?
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LVL 18

Expert Comment

by:Netflo
ID: 39939146
Go to the Sharing Tab followed by clicking on Additional Drivers at the bottom. Does it say installed for x86 (32bit)? If not, looks like you have inconsistencies on the driver version which needs to be the same for this dialogue box to say yes.

Try taking a look at Control Panel -> Administrative Tools -> Print Management
Drill down to Print Servers -> PCNAME (Local) -> Drivers

Do you have the same driver and version number for x64 and x86 environments?
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Author Comment

by:jo80ge121
ID: 39940359
No I do not have the same driver for the x64 and x86 enviroment.  I've been all over the web for a HP LaserJet 4100 PCL 5e x64 bit but couldn't find it.  

My question is that I can load a x86 on my x64 but why doesn't the x64 show me that other than in the server properties window?  In a Printer properties window on the host RDP I do not even see the x86 driver I loaded in the drop down list under the Advance tab BUT when I go to the server properties window I can see them in the driver list?
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LVL 18

Accepted Solution

by:
Netflo earned 2000 total points
ID: 39941151
Okay I had a look as well and it looks like HP don't have a 64 bit driver at all, other than the universal print driver.

In reply to your question, you're able to load a 32 bit driver as its valid and the issue is here you're dealing with different architecture of machines.

You essentially want the 32 bit driver to be presented to your client when RDC into your x64 host. But as there is no valid 64 bit equivalent driver present, the printer doesn't render.

Looks like you've hit a snag and I can only think to use the HP universal print driver (which works) or replace the printer with a modern equivalent which will have proper 32bit and 64bit drivers written for it.
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Author Comment

by:jo80ge121
ID: 39944292
I agree Neflo.   Either change the printer or update the driver of the printer to a UPD.
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Author Comment

by:jo80ge121
ID: 39946848
Netflo - in a pinch the link below in my previous post does work.   I was able to redirect the 4100 pcl 5e 32bit client side to a HP universal 64bit on the server side.  But there is no doubt from an IT support position the true fix is what you helped me conclude- replace the printer if you cannot use a 32bit & 64bit driver written for it.  


http://technet.microsoft.com/en-us/library/ee891383(v=ws.10).aspx 
(tip - don't just restart spooler, reboot the server side after applying the registry edit).
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