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CRM 2013

Posted on 2014-03-19
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Last Modified: 2014-03-19
Greetings Experts,

Is it possible to send email via a workflow to non - users/contacts etc., we would like to use a field that contains an email address as recipient. We have no need for it to be created as a contact.
Kind regards. SJ
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Question by:sunny-j
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Expert Comment

by:Feridun Kadir
ID: 39939113
Yes I think you can, just type the email address in the To field. It will show as an unresolved recipient.

You will have set to Yes, the option Allow messages with unresolved email recipients to be sent on the Email tab in System Settings.
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Author Comment

by:sunny-j
ID: 39939215
Thank you for your quick response Feridun, I did as you instructed but the workflow will not save due to error. See attached for how I was trying to add in field to the To Field.

The error log seems standard and will probably be of little use but here it is in any case.
Kind regards.

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=6.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.FormatException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #E745CD9EDetail:
<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
  <ErrorCode>-2147220970</ErrorCode>
  <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
  <Message>System.FormatException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #E745CD9E</Message>
  <Timestamp>2014-03-19T10:09:08.7390826Z</Timestamp>
  <InnerFault i:nil="true" />
  <TraceText i:nil="true" />
</OrganizationServiceFault>
Email-Field.png
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LVL 29

Expert Comment

by:Feridun Kadir
ID: 39939378
I think typing an email address into a field works but using a lookup to an email address field does not.

Which entity contains the email address that you are using?

You can send emails to custom entities if you select the send email option on the entity definition.
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Author Comment

by:sunny-j
ID: 39939447
Thanks for this. The field is within the contact entity. So what is the way around this?
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Accepted Solution

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Feridun Kadir earned 500 total points
ID: 39939453
:) there isn't one that I can think of without resorting to a custom workflow activity.
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Author Comment

by:sunny-j
ID: 39939480
ok, so either i would need to create the fields in a custom entity and send via workflow or create a custom workflow activity to achieve this, thanks again.
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Expert Comment

by:Feridun Kadir
ID: 39939506
Yes that seems to some up the options.
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