Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

CRM 2013

Posted on 2014-03-19
7
Medium Priority
?
625 Views
Last Modified: 2014-03-19
Greetings Experts,

Is it possible to send email via a workflow to non - users/contacts etc., we would like to use a field that contains an email address as recipient. We have no need for it to be created as a contact.
Kind regards. SJ
0
Comment
Question by:sunny-j
  • 4
  • 3
7 Comments
 
LVL 30

Expert Comment

by:Feridun Kadir
ID: 39939113
Yes I think you can, just type the email address in the To field. It will show as an unresolved recipient.

You will have set to Yes, the option Allow messages with unresolved email recipients to be sent on the Email tab in System Settings.
0
 

Author Comment

by:sunny-j
ID: 39939215
Thank you for your quick response Feridun, I did as you instructed but the workflow will not save due to error. See attached for how I was trying to add in field to the To Field.

The error log seems standard and will probably be of little use but here it is in any case.
Kind regards.

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=6.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.FormatException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #E745CD9EDetail:
<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
  <ErrorCode>-2147220970</ErrorCode>
  <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
  <Message>System.FormatException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #E745CD9E</Message>
  <Timestamp>2014-03-19T10:09:08.7390826Z</Timestamp>
  <InnerFault i:nil="true" />
  <TraceText i:nil="true" />
</OrganizationServiceFault>
Email-Field.png
0
 
LVL 30

Expert Comment

by:Feridun Kadir
ID: 39939378
I think typing an email address into a field works but using a lookup to an email address field does not.

Which entity contains the email address that you are using?

You can send emails to custom entities if you select the send email option on the entity definition.
0
Configuration Guide and Best Practices

Read the guide to learn how to orchestrate Data ONTAP, create application-consistent backups and enable fast recovery from NetApp storage snapshots. Version 9.5 also contains performance and scalability enhancements to meet the needs of the largest enterprise environments.

 

Author Comment

by:sunny-j
ID: 39939447
Thanks for this. The field is within the contact entity. So what is the way around this?
0
 
LVL 30

Accepted Solution

by:
Feridun Kadir earned 2000 total points
ID: 39939453
:) there isn't one that I can think of without resorting to a custom workflow activity.
0
 

Author Comment

by:sunny-j
ID: 39939480
ok, so either i would need to create the fields in a custom entity and send via workflow or create a custom workflow activity to achieve this, thanks again.
0
 
LVL 30

Expert Comment

by:Feridun Kadir
ID: 39939506
Yes that seems to some up the options.
0

Featured Post

NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

For cloud, the “train has left the station” and in the Microsoft ERP & CRM world, that means the next generation of enterprise software from Microsoft is here: Dynamics 365 is Microsoft’s new integrated business solution that unifies CRM and ERP fun…
Desired Skill Set for Microsoft Dynamics CRM Technical Resources – Part III
This course is ideal for IT System Administrators working with VMware vSphere and its associated products in their company infrastructure. This course teaches you how to install and maintain this virtualization technology to store data, prevent vuln…
Screencast - Getting to Know the Pipeline

926 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question