Solved

photoshop graphics

Posted on 2014-03-19
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Last Modified: 2016-11-23
I am using a dell precision M6800 8 core 16 GB ram computer with a Firepro M6100 GL V graphics card and photoshop cs6

The only problem I am having is that the liquify filter does not work correctly
If I have an open image and click on the liquify filter, the windows open up but the screen is black and I cannot see the image to edit it
The software does not crash

Any ideas ?
I have a suspicion that it is to do with graphics settings (open gl)
Can someone specify the optimum settings for the graphics card I have installed - using the AMD catalyst software config
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Question by:doctorbill
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6 Comments
 
LVL 35

Accepted Solution

by:
Dan Craciun earned 500 total points
ID: 39939446
You can verify it it's a graphics card/drive problem by going to Edit->Preferences->Performance and unchecking "Use graphics processor".

If it's still black using the processor, it's a Photoshop problem.
If it's OK now, you can further troubleshoot the graphic card issues.

HTH,
Dan
0
 

Author Comment

by:doctorbill
ID: 39939628
If I turn graphics processor off the screen shows an image but the tools do not work in the filter image window but the effects are seen in the parent image after the filter window is closed
0
 

Author Comment

by:doctorbill
ID: 39939704
All the other filters work - they bring up the filter image complete with image and the tools show their effect in the filter window

It is just the liquify filter which causes the black window problem
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LVL 35

Assisted Solution

by:Dan Craciun
Dan Craciun earned 500 total points
ID: 39940126
A quick Google search shows some forums where your problem is discussed, specifically related to the combination of Photoshop and AMD video cards.

If your Photoshop installation is fully patched and you use the latest graphic drivers, you can contact AMD to solve your problem, as Photoshop is certified to work on the FirePro series.

Dan
0
 

Author Closing Comment

by:doctorbill
ID: 39942101
Thanks - this has shown me where the problem lies
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LVL 35

Expert Comment

by:Dan Craciun
ID: 39942105
Glad I could help!
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