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incoming emails directly forwarded to "recovery deleted items folder"

Posted on 2014-03-19
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Last Modified: 2016-06-02
Hello,

I am facing the following problem : a single user can't receive an email coming from a specific user. The incoming email is forwarded directly to the "recovery deleted items folder" without hitting the inbox folder !

any suggestions ?

thanks in advance for your help
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Question by:bstdbit
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9 Comments
 
LVL 92

Expert Comment

by:nobus
ID: 39941678
what mail program is he using?
i assume mails from other users are treated correct?
then look if there are no rules set for that specific user
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LVL 50

Expert Comment

by:jcimarron
ID: 39942774
bstdbit--
Are you using Exchange?
This happens when you migrate from one Exchange app to another.  
Depending on versions of Exchange the fix can be
"use set-calendarprocessing -identity user -automateprocessing autoupdate command to do the configuration."

Source:  
http://social.technet.microsoft.com/Forums/exchange/en-US/03863f68-8f25-43b9-aee2-8b7aa0b99bce/incoming-mail-goes-to-deleted-items-folder?forum=exchangesvradminlegacy

or with earlier versions of Exchange
"the AutomateProcessing flag is set incorrectly "

Source:
http://forums.msexchange.org/Incoming_Email_going_directly_into_deleted_Items_folder/m_1800504646/tm.htm
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LVL 35

Expert Comment

by:Bembi
ID: 39943630
Have you had a look into the rules settings of the client.
It is possible, that a users created a rule to forward specific mails into the deleted folder.
Or a transport rule in exchange.
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LVL 92

Expert Comment

by:nobus
ID: 39944612
Bembi - is that not what i said??
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Author Comment

by:bstdbit
ID: 39958513
Dear all,

thank you very much for your replies and apologies for the late reply
Please let me present you the exact case.
The sender email address is being used in an automated workflow, (user1).
This strange behavior occurs when an application (workflow) automatically creates an email. The "problematic" user (user2) receives it, but this email goes directly to the "Recover Deleted Items" without hitting the inbox.  When I sent an email from user1 using owa, it was successfully delivered in "problematic" users2 mailbox
I have migrated from Exch 2003 to 2010 but this was completed almost two years ago. Since then, user2 didn't face any kind of problem
This  workflow is being used from various users without any problem
Thank you
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LVL 35

Expert Comment

by:Bembi
ID: 39970230
OK, lets precise nobus and my throught. Every email first hits the server. The transport service of the server takes it and checks, if there are any transport rule, what may redirect the mail. Transport rules are set on the exchange but usually do not put mails into the users deleted items folder. Nevertheless they can delete mails.
Then the mail is delivered to the user inbox. The user can define additional rules, which may move the mail into the deleted items folder. As such rules can be server as well as client rules, If the rule is a server rule, the mail is moved independend from the client program. In this case you will see the mails in the client as well as in OWA inside the deleted items folder. Client rules are only processed, when the client is open. In this case, ou would see the mail in OWA in the inbox, and when you open the client, it moves to the deleted item folder.

Another option with Exchnage 2010 are retention policies. There are some default defined. An administrator can set a default retention policy on the server which is then applied to the user or a user group, or the client can setup available retention policies for each folder. A retention policy can i.e define: move all mails older than 6 month into the deleted item folder. For this policy the creation date is taken. As even a user can possibly change the assigned retention policy of a folder, it can move for one user and not for another.

Also the Junk-Mail settings may delete mails.

Last but not least, even virus scanner mail involve in the mailflow, so check your virus scanner, if it scans emails and if it may be the reason.

So what to check now:
Check if the same effect happens, if you open the mailbox with OWA.
Check all rules on the client, and possibly disable them for the test.
Check the folder properties of the inbox for retention policies, if something is assigned there.
Even check the properties of the mail itself, i.e. the creation date and receive date.
And check the Junk-Email settings, if they affect the mail. You may try to put the senders mail there into the whitelist.  
Deaktivate virus scanner for testing.
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LVL 50

Expert Comment

by:jcimarron
ID: 39970939
bstdbit--
did you try the suggestion in http:#a39942774  ?
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Accepted Solution

by:
bstdbit earned 0 total points
ID: 40014407
Dear all
apologies for not replying
finally the problem was solved with changing the outlook settings to non cached mode
after that the email was successfully "hit" the inbox and it was not redirected to the recovery deleted item folder.

I am going to check the answers and reward the one closest to the solution

thank you very much for your help
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