Routing of main numbers in our shoretel system

Posted on 2014-03-19
Last Modified: 2014-03-26
We have 2x main numbers which hit the single IP address/site/director/switch at site A, and the calls get managed by a number of groups when not answered.

I have a user which is configured correctly however i have been told by my comms co that he is the the allocated user that is monitoring these main number calls, but wont divulge how to change it.

Question by:CHI-LTD
LVL 15

Accepted Solution

getzjd earned 500 total points
Comment Utility
If you go to Trunks --> Trunk groups, then click on "Edit DNIS Map"  you will see the "received digits" and then destination.  Here you can see where the inbound call is routed based on the incoming phone number.

Is this what you are referring to?

Author Comment

Comment Utility
sort of.  yes the main numbers are here and are going to a (i think) a workgroup, then after that a BCA group of numbers/users.  These phone ring correctly when a call comes in, but i have a user in another group which shouldnt be ringing...

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Suggested Solutions

Messaging apps are amazing tools with the power to do a lot of good, but the truth is the process of collaborating with coworkers requires relationships established through meaningful communication - the kind of communication that only happens face-…
If your business is like most, chances are you still need to maintain a fax infrastructure for your staff. It’s hard to believe that a communication technology that was thriving in the mid-80s could still be an essential part of your team’s modern I…
Sending a Secure fax is easy with eFax Corporate ( First, Just open a new email message.  In the To field, type your recipient's fax number You can even send a secure international fax — just include t…
Internet Business Fax to Email Made Easy - With eFax Corporate (, you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now