Cant Add Roles or Features in Server 2012 r2

I have a Server 2012 Machine. I cant seem to add any roles or features.
I get the message "The Request to list features available on the specified server failed"

I also cannot see any roles and features on the server.

I have tired the following
http://support.microsoft.com/kb/947821

and it has failed

any suggestions??
oasisukAsked:
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Santosh GuptaConnect With a Mentor Commented:
Hi,

i not sure but i would suggest To restore the server system drive from a backup using installation media.

see the "To restore the server system drive from a backup using installation media." section in below article.

http://technet.microsoft.com/en-us/library/jj593197.aspx
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