Solved

Update AcrobatReader 11.0.06 by SCCM 2012

Posted on 2014-03-19
7
1,643 Views
Last Modified: 2014-03-21
I try to update AcrobatReader using SCCm 2012.
My base image has AdobeReader 11.0.00, I want to update to version 11.0.06.
When I sent the package to a test computer without AcrobatReader, it is installed without problem.  But when I sent to  PCs with AdobeReader 11.0.00 installed, I got a error 0x87D00324 (-2016410844) for some computers and others stay "in progress" content Downloaded.

For detection rule, I use the default MSI Product Code and MSI Property Version Equals 11.0.06
Command-to-install-application.PNG
Detection-Rule.PNG
In-Progress.PNG
0
Comment
Question by:uxtico
  • 5
  • 2
7 Comments
 
LVL 40

Accepted Solution

by:
Adam Brown earned 500 total points
ID: 39940661
It sounds like the file you're using is the full install rather than an update package. If you run the full install to install acrobat reader you would need to first uninstall the earlier version from the machines that have it, so create a check that will look for AcrobatReader 11.0.0 and uninstall it.
0
 
LVL 1

Author Comment

by:uxtico
ID: 39940709
How can I apply only the AcrobatReader update?
0
 
LVL 40

Expert Comment

by:Adam Brown
ID: 39940896
You should be able to download a package that contains only the update from Adobe if they make it available. If there is no update package for it, you could potentially create an Update MSI by snapshotting a system before and after the update and packaging the changes in an MSI, then setting up a package that pushes that out. Not sure how well that would go, though. I'm not 100% sure about this, but I think Adobe's updater actually uninstalls the old version and installs the new version when it does its work. I haven't dug that deep into it.
0
Don't miss ATEN at NAB Show April 24-27!

Visit ATEN at NAB Show to learn how our "Seamlessly Entertaining" solutions deliver fast, precise video streaming without delays for the broadcasting and media environment. ATEN will showcase its 16x16 Modular Matrix Switch (VM1600) and KVM Over IP Solution (KE6900 series).

 
LVL 1

Author Comment

by:uxtico
ID: 39941938
When I did the transforms, I check the option for uninstall the previous version.  I need to test if this is working.
0
 
LVL 1

Author Comment

by:uxtico
ID: 39943531
Yes, the application don't uninstall the previous version, but if you go to Programs and features you can see the Adobe Reader XI(11.0.06), but the actual software is in 11.0.0.
When I try to run the command manually I got a error that needs to close Adobe Reader, but nothing is running.  I add a file with the error
Adobe-Reader-is-in-use.PNG
Adobe-version-11.0.0.PNG
control-panel.PNG
0
 
LVL 1

Author Comment

by:uxtico
ID: 39944213
You are right, the solution is uninstall the previous version. How can I do a check that will look for Acrobat Reader 11.0.0 and uninstall it?
0
 
LVL 1

Author Comment

by:uxtico
ID: 39946347
We need to uninstall the previous version, to install a new updated full version.
To avoid it I create a package in SCCM with the update only.
the command line you will be  msiexec.exe /p patchname.msp /qn
0

Featured Post

Simplifying Server Workload Migrations

This use case outlines the migration challenges that organizations face and how the Acronis AnyData Engine supports physical-to-physical (P2P), physical-to-virtual (P2V), virtual to physical (V2P), and cross-virtual (V2V) migration scenarios to address these challenges.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The way I use Experts Exchange to assist me in analyzing and diagnosing a problem is I first enter a Verbose Question at Experts Exchange like: Office 2007 will hang when opening and saving files I then launch WordPad (any text editor will do) an…
Jaspersoft Studio is a plugin for Eclipse that lets you create reports from a datasource.  In this article, we'll go over creating a report from a default template and setting up a datasource that connects to your database.
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

685 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question