Solved

Update AcrobatReader 11.0.06 by SCCM 2012

Posted on 2014-03-19
7
1,627 Views
Last Modified: 2014-03-21
I try to update AcrobatReader using SCCm 2012.
My base image has AdobeReader 11.0.00, I want to update to version 11.0.06.
When I sent the package to a test computer without AcrobatReader, it is installed without problem.  But when I sent to  PCs with AdobeReader 11.0.00 installed, I got a error 0x87D00324 (-2016410844) for some computers and others stay "in progress" content Downloaded.

For detection rule, I use the default MSI Product Code and MSI Property Version Equals 11.0.06
Command-to-install-application.PNG
Detection-Rule.PNG
In-Progress.PNG
0
Comment
Question by:uxtico
  • 5
  • 2
7 Comments
 
LVL 39

Accepted Solution

by:
Adam Brown earned 500 total points
ID: 39940661
It sounds like the file you're using is the full install rather than an update package. If you run the full install to install acrobat reader you would need to first uninstall the earlier version from the machines that have it, so create a check that will look for AcrobatReader 11.0.0 and uninstall it.
0
 
LVL 1

Author Comment

by:uxtico
ID: 39940709
How can I apply only the AcrobatReader update?
0
 
LVL 39

Expert Comment

by:Adam Brown
ID: 39940896
You should be able to download a package that contains only the update from Adobe if they make it available. If there is no update package for it, you could potentially create an Update MSI by snapshotting a system before and after the update and packaging the changes in an MSI, then setting up a package that pushes that out. Not sure how well that would go, though. I'm not 100% sure about this, but I think Adobe's updater actually uninstalls the old version and installs the new version when it does its work. I haven't dug that deep into it.
0
What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

 
LVL 1

Author Comment

by:uxtico
ID: 39941938
When I did the transforms, I check the option for uninstall the previous version.  I need to test if this is working.
0
 
LVL 1

Author Comment

by:uxtico
ID: 39943531
Yes, the application don't uninstall the previous version, but if you go to Programs and features you can see the Adobe Reader XI(11.0.06), but the actual software is in 11.0.0.
When I try to run the command manually I got a error that needs to close Adobe Reader, but nothing is running.  I add a file with the error
Adobe-Reader-is-in-use.PNG
Adobe-version-11.0.0.PNG
control-panel.PNG
0
 
LVL 1

Author Comment

by:uxtico
ID: 39944213
You are right, the solution is uninstall the previous version. How can I do a check that will look for Acrobat Reader 11.0.0 and uninstall it?
0
 
LVL 1

Author Comment

by:uxtico
ID: 39946347
We need to uninstall the previous version, to install a new updated full version.
To avoid it I create a package in SCCM with the update only.
the command line you will be  msiexec.exe /p patchname.msp /qn
0

Featured Post

VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Export distrobution group members to CSV file 2 50
Windows 7/OS X dual boot 10 75
OPINIONS please : best Active Directory Monitoring tool 5 135
Syntax Error 2 62
Log files are useful in diagnosing and repairing problems.  This is a list of common log files and their standard locations that I've compiled.   While this is not exhaustive, it is a pretty good list that I've found to be useful.  I may update it f…
Many admins will agree: WSUS is is a nice invention but using it on the client side when updating a newly installed computer is still time consuming as you have to do several reboots and furthermore, the procedure of installing updates, rebooting an…
The viewer will learn how to use NetBeans IDE 8.0 for Windows to connect to a MySQL database. Open Services Panel: Create a new connection using New Connection Wizard: Create a test database called eetutorial: Create a new test tabel called ee…
The viewer will learn how to use and create new code templates in NetBeans IDE 8.0 for Windows.

813 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now