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Exchange Server 2010 and Outlook 2010 - Delivery Receipt

Posted on 2014-03-19
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We are currently running Exchange Server 2010 SP1 and Outlook 2010 and we have a need to get a Delivery Receipt and/or a Rea Receipt from external users.  i know how to set this up for internal users, but can it be accomplished for external users?  Maybe even a 3rd party application?
Thank you!
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Question by:gomezc12
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LVL 11

Expert Comment

by:itguy565
ID: 39940151
Once the e-mail leaves your network you are limited to the external users clicking the prompt to allow read and delivery,

http://blogs.technet.com/b/exchange/archive/2011/02/23/3412028.aspx

Please reference the following article to see how to set it up.
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Author Comment

by:gomezc12
ID: 39940287
But I don't want to block those messages we need to get those messages - read receipt/delivery receipt back from external users for the purpose of documentation.
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itguy565 earned 2000 total points
ID: 39940317
Your Exchange server can only track messages to the edge of your network. At this point it hands the message off to another server and that server is responsible for relaying all messages to the proper location.

Once your exchange server passes read / Delivery receipts off to an external server it is then up to that server to pass it on to the user. Once these receipts have been passed to the user they are displayed in the form of a dialog box which then asks that external user if they want to send a receipt. This is for privacy purposes and there is no way to circumvent this.

It is at that point up to the user to say they want to reply with a delivery/read receipt. If they decline this prompt then there is nothing that you or anyone else can do to get that submission.
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Author Closing Comment

by:gomezc12
ID: 39940339
I was looking for verification of all that I had been reading and this was great!  Thank you so much!
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