Solved

Exchange Server 2010 and Outlook 2010 - Delivery Receipt

Posted on 2014-03-19
4
933 Views
Last Modified: 2014-03-19
We are currently running Exchange Server 2010 SP1 and Outlook 2010 and we have a need to get a Delivery Receipt and/or a Rea Receipt from external users.  i know how to set this up for internal users, but can it be accomplished for external users?  Maybe even a 3rd party application?
Thank you!
0
Comment
Question by:gomezc12
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 11

Expert Comment

by:itguy565
ID: 39940151
Once the e-mail leaves your network you are limited to the external users clicking the prompt to allow read and delivery,

http://blogs.technet.com/b/exchange/archive/2011/02/23/3412028.aspx

Please reference the following article to see how to set it up.
0
 

Author Comment

by:gomezc12
ID: 39940287
But I don't want to block those messages we need to get those messages - read receipt/delivery receipt back from external users for the purpose of documentation.
0
 
LVL 11

Accepted Solution

by:
itguy565 earned 500 total points
ID: 39940317
Your Exchange server can only track messages to the edge of your network. At this point it hands the message off to another server and that server is responsible for relaying all messages to the proper location.

Once your exchange server passes read / Delivery receipts off to an external server it is then up to that server to pass it on to the user. Once these receipts have been passed to the user they are displayed in the form of a dialog box which then asks that external user if they want to send a receipt. This is for privacy purposes and there is no way to circumvent this.

It is at that point up to the user to say they want to reply with a delivery/read receipt. If they decline this prompt then there is nothing that you or anyone else can do to get that submission.
0
 

Author Closing Comment

by:gomezc12
ID: 39940339
I was looking for verification of all that I had been reading and this was great!  Thank you so much!
0

Featured Post

How Do You Stack Up Against Your Peers?

With today’s modern enterprise so dependent on digital infrastructures, the impact of major incidents has increased dramatically. Grab the report now to gain insight into how your organization ranks against your peers and learn best-in-class strategies to resolve incidents.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
In-place Upgrading Dirsync to Azure AD Connect
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question