GeertWillemarck
asked on
Search results in Outlook 2013 incomplete
Hi Experts,
A colleague is complaining about her Outlook 2013 not finding all expected mail results in Outlook. When she knows for certain her mailbox holds 10 mails from john@example.com, a search on "John" may result in only 6 found mails.
Mail index status states all mails are indexed Reindexing all mails doesn't help.
Some extra info that might be important:
- her pc is a desktop in a Windows SBS 2011 domain
- Windows 7 Pro
- Outlook 2013
- Exchange server 2010
- In her Outlook Profile two Exchange accounts are loaded
- She also has two or three pst-files loaded at all time
- Since several years she wants to keep all her mail. I guess she kept more than 10,000 mails and she doesn't want to delete any of them.
A colleague is complaining about her Outlook 2013 not finding all expected mail results in Outlook. When she knows for certain her mailbox holds 10 mails from john@example.com, a search on "John" may result in only 6 found mails.
Mail index status states all mails are indexed Reindexing all mails doesn't help.
Some extra info that might be important:
- her pc is a desktop in a Windows SBS 2011 domain
- Windows 7 Pro
- Outlook 2013
- Exchange server 2010
- In her Outlook Profile two Exchange accounts are loaded
- She also has two or three pst-files loaded at all time
- Since several years she wants to keep all her mail. I guess she kept more than 10,000 mails and she doesn't want to delete any of them.
SOLUTION
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ASKER
Thanks for the help.
ASKER
Thanks for the reply. She does click in "More results" and she also does not limit her search to the files in the folder "received mail". She searches in all Outlook items.