A colleague is complaining about her Outlook 2013 not finding all expected mail results in Outlook. When she knows for certain her mailbox holds 10 mails from firstname.lastname@example.org, a search on "John" may result in only 6 found mails.
Mail index status states all mails are indexed Reindexing all mails doesn't help.
Some extra info that might be important:
- her pc is a desktop in a Windows SBS 2011 domain
- Windows 7 Pro
- Outlook 2013
- Exchange server 2010
- In her Outlook Profile two Exchange accounts are loaded
- She also has two or three pst-files loaded at all time
- Since several years she wants to keep all her mail. I guess she kept more than 10,000 mails and she doesn't want to delete any of them.