Solved

Upgraded to Windows 8.1 and need help updating the ATI Catalyst Control Center

Posted on 2014-03-19
9
4,360 Views
Last Modified: 2014-03-19
I can't locate how to get and update for an error I got after the upgrade to Win 8.1.  "Your version of ATI Catalyst Control Center isn't compatible with the version of Windows"  

The card is an ATI Radeon HD 4300/4500 series

How do I fix this?
0
Comment
Question by:J.R. Sitman
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
9 Comments
 
LVL 10

Accepted Solution

by:
Schuyler Dorsey earned 500 total points
ID: 39940829
Completely uninstall the software.

Then download the latest version from the website based on your vcard and Windows version.

http://support.amd.com/en-us/download
0
 

Author Comment

by:J.R. Sitman
ID: 39941070
That worked, however, I have a 23 inch display and the right side of the display is black. Everything is displayed on the screen but not all the way across.  I ran AMD Catalyst Control  Center and it states there are no AMD drives running.  How do I know if AMD drivers are even on the computer?
0
 
LVL 10

Expert Comment

by:Schuyler Dorsey
ID: 39941081
I think it shows in the Control Center the version of your driver.

If not, try this. http://support.amd.com/en-us/download/auto-detect-tool

Is your resolution set correctly? Do you see your entire desktop.. but your video card just isn't using the right side? Or can you NOT see all of your desktop because the right side is cut off?

If you can see all of your desktop, you may need to adjust your scaling settings.
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 10

Expert Comment

by:Schuyler Dorsey
ID: 39941084
Sometimes installing the drivers for the monitor itself helps too.
0
 

Author Comment

by:J.R. Sitman
ID: 39941107
The AMD link states current drivers are installed.  I verified the dell monitor driver was correct.  I've already checked the resolution.  It is at the highest.  I can see the entire desktop, i.e. nothing is missing.  The right side is blank.
0
 
LVL 10

Expert Comment

by:Schuyler Dorsey
ID: 39941118
Look in the Control Center for the Scaling menu. I have nVidia on my PC so I can't readily point you in the right direction but attached is a sample picture of the scaling menu for nVidia.
Scaling.PNG
0
 
LVL 10

Expert Comment

by:Schuyler Dorsey
ID: 39941121
Also.. before trying that, scroll through the Monitor settings and look for Auto Adjust. That fixes it sometimes too.
0
 

Author Comment

by:J.R. Sitman
ID: 39941241
Found the solution to the blank portion of screen.  I changed the Hertz from 59 to 60.  I'll award the points based on the original question.  FYI I found this based on your help of checking various items.  Thanks
0
 

Author Closing Comment

by:J.R. Sitman
ID: 39941243
Thanks for the additional support
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Moving your enterprise fax infrastructure from in-house fax machines and servers to the cloud makes sense — from both an efficiency and productivity standpoint. But does migrating to a cloud fax solution mean you will no longer be able to send or re…
Stuck in voice control mode on your Amazon Firestick?  Here is how to turn it off!!!
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
This Micro Tutorial will show you how to maximize your wireless card to its maximum capability. This will be demonstrated using Intel(R) Centrino(R) Wireless-N 2230 wireless card on Windows 8 operating system.

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question