Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 4418
  • Last Modified:

Upgraded to Windows 8.1 and need help updating the ATI Catalyst Control Center

I can't locate how to get and update for an error I got after the upgrade to Win 8.1.  "Your version of ATI Catalyst Control Center isn't compatible with the version of Windows"  

The card is an ATI Radeon HD 4300/4500 series

How do I fix this?
0
J.R. Sitman
Asked:
J.R. Sitman
  • 5
  • 4
1 Solution
 
Schuyler DorseyCommented:
Completely uninstall the software.

Then download the latest version from the website based on your vcard and Windows version.

http://support.amd.com/en-us/download
0
 
J.R. SitmanAuthor Commented:
That worked, however, I have a 23 inch display and the right side of the display is black. Everything is displayed on the screen but not all the way across.  I ran AMD Catalyst Control  Center and it states there are no AMD drives running.  How do I know if AMD drivers are even on the computer?
0
 
Schuyler DorseyCommented:
I think it shows in the Control Center the version of your driver.

If not, try this. http://support.amd.com/en-us/download/auto-detect-tool

Is your resolution set correctly? Do you see your entire desktop.. but your video card just isn't using the right side? Or can you NOT see all of your desktop because the right side is cut off?

If you can see all of your desktop, you may need to adjust your scaling settings.
0
Who's Defending Your Organization from Threats?

Protecting against advanced threats requires an IT dream team – a well-oiled machine of people and solutions working together to defend your organization. Download our resource kit today to learn more about the tools you need to build you IT Dream Team!

 
Schuyler DorseyCommented:
Sometimes installing the drivers for the monitor itself helps too.
0
 
J.R. SitmanAuthor Commented:
The AMD link states current drivers are installed.  I verified the dell monitor driver was correct.  I've already checked the resolution.  It is at the highest.  I can see the entire desktop, i.e. nothing is missing.  The right side is blank.
0
 
Schuyler DorseyCommented:
Look in the Control Center for the Scaling menu. I have nVidia on my PC so I can't readily point you in the right direction but attached is a sample picture of the scaling menu for nVidia.
Scaling.PNG
0
 
Schuyler DorseyCommented:
Also.. before trying that, scroll through the Monitor settings and look for Auto Adjust. That fixes it sometimes too.
0
 
J.R. SitmanAuthor Commented:
Found the solution to the blank portion of screen.  I changed the Hertz from 59 to 60.  I'll award the points based on the original question.  FYI I found this based on your help of checking various items.  Thanks
0
 
J.R. SitmanAuthor Commented:
Thanks for the additional support
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 5
  • 4
Tackle projects and never again get stuck behind a technical roadblock.
Join Now