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Upgraded to Windows 8.1 and need help updating the ATI Catalyst Control Center

Posted on 2014-03-19
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Last Modified: 2014-03-19
I can't locate how to get and update for an error I got after the upgrade to Win 8.1.  "Your version of ATI Catalyst Control Center isn't compatible with the version of Windows"  

The card is an ATI Radeon HD 4300/4500 series

How do I fix this?
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Question by:J.R. Sitman
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Schuyler Dorsey earned 500 total points
ID: 39940829
Completely uninstall the software.

Then download the latest version from the website based on your vcard and Windows version.

http://support.amd.com/en-us/download
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Author Comment

by:J.R. Sitman
ID: 39941070
That worked, however, I have a 23 inch display and the right side of the display is black. Everything is displayed on the screen but not all the way across.  I ran AMD Catalyst Control  Center and it states there are no AMD drives running.  How do I know if AMD drivers are even on the computer?
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Expert Comment

by:Schuyler Dorsey
ID: 39941081
I think it shows in the Control Center the version of your driver.

If not, try this. http://support.amd.com/en-us/download/auto-detect-tool

Is your resolution set correctly? Do you see your entire desktop.. but your video card just isn't using the right side? Or can you NOT see all of your desktop because the right side is cut off?

If you can see all of your desktop, you may need to adjust your scaling settings.
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LVL 10

Expert Comment

by:Schuyler Dorsey
ID: 39941084
Sometimes installing the drivers for the monitor itself helps too.
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Author Comment

by:J.R. Sitman
ID: 39941107
The AMD link states current drivers are installed.  I verified the dell monitor driver was correct.  I've already checked the resolution.  It is at the highest.  I can see the entire desktop, i.e. nothing is missing.  The right side is blank.
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Expert Comment

by:Schuyler Dorsey
ID: 39941118
Look in the Control Center for the Scaling menu. I have nVidia on my PC so I can't readily point you in the right direction but attached is a sample picture of the scaling menu for nVidia.
Scaling.PNG
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LVL 10

Expert Comment

by:Schuyler Dorsey
ID: 39941121
Also.. before trying that, scroll through the Monitor settings and look for Auto Adjust. That fixes it sometimes too.
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Author Comment

by:J.R. Sitman
ID: 39941241
Found the solution to the blank portion of screen.  I changed the Hertz from 59 to 60.  I'll award the points based on the original question.  FYI I found this based on your help of checking various items.  Thanks
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Author Closing Comment

by:J.R. Sitman
ID: 39941243
Thanks for the additional support
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