How to set the waiting time in a queue for a simulation model ?
Posted on 2014-03-19
I have a simulation model. one arrival point, one queue and one server(M/M/1).
In the real data the waiting time in queue is 160 hours when the number of event was 2183
Now, i have changed the design of the model which the events come to the queue only 776. However, the lambda of arrival time and Mu for service time still same in both models.
The question is how can I change the waiting time from 160 into appropriate time for this number of event?
I have used Kingman's formula but I've to consider the human factor like the real one.