Websense Documentation

Hi

Our environment is currently running WebSense Triton Web Security & Email Security along with Cloud Email Security and Content Control.
We don't currently have any documentation or  process in place. Engineers are working from their own knowledge.
My requirement is to create the documentation from scratch so anyone can follow the process and perform the day to day task.

1) Does anyone have a template with flow chart and processess typed up for sharing?

2) Is there a documentation available so it can be passed on to department engineers for using these products?

I could do with avoiding typing up from user manuals if anyone already have these available which they've typed up for their environment.

All help much appreciated
sulemanmiahAsked:
Who is Participating?
 
0xSaPx0Connect With a Mentor Commented:
Cloud Email documentation for procedures can be found in the Cloud portal. Beyond that your best bet is to login to your mywebsense.com account to access documentation and procedures for your version of websense.

That said, Procedures for email security can be found in the technical library under release notes. A decent admin guide for email security exists but I couldn't easily find it.

Other documentation can be found here:

•      TRITON
      http://www.websense.com/content/support/library/shared/v78/triton/first.aspx

•      Web Security
      http://www.websense.com/content/support/library/web/v78/triton_web_help/first.aspx

•      Websense Content Gateway
      http://www.websense.com/content/support/library/web/v78/wcg_help/first.aspx

•      Appliance Manager

      http://www.websense.com/content/support/library/appliance/v781/help/V-Series_Appliance_Manager_Help_v781.pdf
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Esteban BlancoConnect With a Mentor PresidentCommented:
I found some documents online if they could help you that have flowcharts.

http://www.websense.com/assets/support/webinar/Presentation/Jan2012_WebinarSlides.pdf

http://www.websense.com/content/support/library/data/v753/install/Data%20Security%20Deployment%20and%20Installation%20Guide%207.5.3.pdf

I am not an expert on Websense but I wanted to at least give you something to read.

Esteban
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sulemanmiahAuthor Commented:
Thanks Estenban,

I was looking for a basic documentation for Email Administrator on documenting how to release emails,how to check spam mails etc...

Need a step by step procedures.

I never done documentation before, maybe someone has a template for web and email security manuals which I can follow the same steps and format and what to include in the document.

Sample copy of web and email documentation will be much appreciated
Thanks
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Esteban BlancoPresidentCommented:
OH!  Let me see what I have in my archives (if anything).  :)
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Esteban BlancoPresidentCommented:
Sorry brother.  I don't have anything.  I sent an email to my friend who works with Websense to see if he has anything.
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