Galaxy S3 - no contact sync after migration to Office 365
Posted on 2014-03-19
Looking for help regarding Samsungs Galaxy S3, and Office 365.
Until January our client was using the S3 and had an ActiveSync configuration to sync her mail, contacts and calendar with her on-site Exchange corporate mailbox. All worked as it should and all data synced to her S3.
When we migrated her to our corporate Office 365 environment, we deleted her original ActiveSync setup on the phone and created a new one for 365. Mail and calendar syncs but contacts do not; she has 520 in her Contacts folder and any existing contacts will not sync. New contacts created after the migration do sync. We have also noticed that if we setup her account on a iPhone or another Galaxy S3, all contacts sync.
Samsung has done troubleshooting on the phone remotely with no resolution; the user refuses to let us wipe the phone for fear of losing data.
Looking for any advice or suggestions; also, we're curious to see if other Office 365 users are experiencing the same problem.