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Outlook 2010 slow to load profile

Posted on 2014-03-19
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Last Modified: 2014-03-24
I have 1 user out of 20 that outlook takes over 6 minutes to load. I can log onto his account from another computer and it takes 20 seconds, OWA works fast too.  I deleted the OST files(2), no change.  He does have 2 profiles, outlook and his name. No one else has this issue.  All other computers are Win 8, and his is 8.1. Mine is 8.1. Hardware is identical. It was working fine until a month ago.   The desktop, documents are on the server. The ost files are local under users/name/apdata/local/...  it hangs on loading profile.
Outlook is part of office 2010, so I do not know how to uninstall just outlook, to reinstall it.
Or do I delete his profile(S) from control panel?  There are 20 identically (hardware/software) configured computers, and this is the only one to go bad after 10 months.  Everyone is running Defender Virus scan.
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Question by:jetwcs
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LVL 13

Expert Comment

by:Alexios
ID: 39942036
Hello
Probably as you have mentioned already you will have to recreate user's profile because something is corrupted

But first try testing in Outlook Safe Mode if the problem still occurs and post the results

1. Click Start | Run.
2. In the Open box, type: "Outlook /safe" (without the quotation marks)
Notes: There is a space character between Outlook and the forward slash (/).
3. Click OK.

The above will tell us if an Outlook add-in is causing the problem
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Author Comment

by:jetwcs
ID: 39943637
Yes, I tried the Safe mode.  And it still took forever to run the profile.  We are using a local exchange server. This user only has 1 account on the exchange server, yet he has 2 profiles in his email (several others do also)  one profile is exchange, and the other is his name.  There are 2 ost files in the app directory and both are updated daily.  Some users have only 1, their name, while others have 1, exchange, and others have both.  Only one user has a problem loading outlook.   Do you know what is correct? Or do I delete both profiles and set them back up?
Thanks
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Accepted Solution

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Alexios earned 500 total points
ID: 39944932
So, try to create a new Outlook profile as the existing profile has somehow become corrupted

No need to re-install Office or even Outlook
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Author Closing Comment

by:jetwcs
ID: 39946090
on a one user computer, there were 2 mail profiles, "username" and "exchange" I deleted both, then added user email account, the profile was the users name.  Everything ran just fine after that. The note from Alexios saved my from jumping to the re-install office.  I do not know how the user got 2 profiles. Thanks!
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Expert Comment

by:Alexios
ID: 39949650
Glad to help!
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