Solved

form created in acrobat x1 fills in correctly and prints correctly but then cannot be emailed back

Posted on 2014-03-19
3
425 Views
Last Modified: 2014-03-21
I have created a set of booking forms in Acrobat X1 which have been sent out. The receiver could fill the form out without any problems and also print it for their own records but then could not return the completed form back by email so they had to scan and send an attachment.

Can you tell me why this is happening and how I can resolve it please?
0
Comment
Question by:12change
  • 2
3 Comments
 
LVL 38

Accepted Solution

by:
BillDL earned 500 total points
ID: 39941948
Did the recipient open the PDF file directly from the email attachment and fill in the fields, or was the PDF file first saved to the hard drive and opened from there?

Attachments open as temporary files when received in any locally installed email client or from webmail.  Any changes made to an attachment are not usually saved back into the email.

To edit and save the changes to any attachment, the recipient should be saving it to a normal folder and then opening it in the appropriate application from that location.  If the user has been doing this, are they actually saving the changes?

Does the recipient have Adobe Acrobat or Adobe Acrobat Reader installed?
0
 

Author Comment

by:12change
ID: 39942061
Fair point, I will check on that. Many Thanks.
0
 
LVL 38

Expert Comment

by:BillDL
ID: 39944613
Thank you 12change.
It was perhaps a bit premature to close the question, just in case any of the possibilities I raised are not relevant and you needed to explore others.  I would be curious to know the results after you have made your enquiries.
0

Featured Post

U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
hardness of water, iron in it, and effect on humans.. 6 65
Question to the line 4 39
fountain pens in usa 6 35
What do you do to fight junk and spam in Hotmail and Outlook 22 41
Whether you believe the “gig economy,” as it has been dubbed, is the next big economic paradigm shift (https://www.theguardian.com/commentisfree/2015/jul/26/will-we-get-by-gig-economy) or an overstated trend (http://www.wsj.com/articles/proof-of-a-g…
Developer portfolios can be a bit of an enigma—how do you present yourself to employers without burying them in lines of code?  A modern portfolio is more than just work samples, it’s also a statement of how you work.
Using Adobe Premiere Pro, the viewer will learn how to set up a sequence with proper settings, importing pictures, rendering, and exporting the finished product.
XMind Plus helps organize all details/aspects of any project from large to small in an orderly and concise manner. If you are working on a complex project, use this micro tutorial to show you how to make a basic flow chart. The software is free when…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now