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form created in acrobat x1 fills in correctly and prints correctly but then cannot be emailed back

Posted on 2014-03-19
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Last Modified: 2014-03-21
I have created a set of booking forms in Acrobat X1 which have been sent out. The receiver could fill the form out without any problems and also print it for their own records but then could not return the completed form back by email so they had to scan and send an attachment.

Can you tell me why this is happening and how I can resolve it please?
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Question by:12change
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BillDL earned 500 total points
ID: 39941948
Did the recipient open the PDF file directly from the email attachment and fill in the fields, or was the PDF file first saved to the hard drive and opened from there?

Attachments open as temporary files when received in any locally installed email client or from webmail.  Any changes made to an attachment are not usually saved back into the email.

To edit and save the changes to any attachment, the recipient should be saving it to a normal folder and then opening it in the appropriate application from that location.  If the user has been doing this, are they actually saving the changes?

Does the recipient have Adobe Acrobat or Adobe Acrobat Reader installed?
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Author Comment

by:12change
ID: 39942061
Fair point, I will check on that. Many Thanks.
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Expert Comment

by:BillDL
ID: 39944613
Thank you 12change.
It was perhaps a bit premature to close the question, just in case any of the possibilities I raised are not relevant and you needed to explore others.  I would be curious to know the results after you have made your enquiries.
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