I haven't worked with watchguard products. A new client has an xtm-26 at main office and xtm-10 at a remote office. Previous consultant set up a vpn between them.
Working fine for years now, so they say.
I am trying to backup machines from the remote office to a NAS at the home office.
I am noticing that the VPN stops working once in a while (can't do anything across VPN, like even ping the watchguard at the other end of the tunnel. A reboot of the home office watchguard restores connectivity.
Any advice? I fear dealing with watchguard support - on a previous instance they took days to call me back, and when they did, they had a pitiful attitude.