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Laptop blue screen everytime it wakes up from sleep mode.

Hi,

I have not been able to fix an issue with a Samsung laptop getting a bsod every time it wakes up from sleep mode. This is the blue screen dump indicating an issue with dxgkrnl.sys. An issue with the graphics driver. The system already has the latest video drivers but I reverted back to a previous video driver to test it. Updated system to the latest bios, ran a sfc scan, pass memory test, updated the whole system with the latest driver and I’m still getting blue screen when waking it up from sleep.  Anybody has any other suggestion that I can try? I also made sure that nothing is connected to the laptop and closed every program when putting the laptop to sleep. I also attached blue screen dump.

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  dxgkrnl!DpiFdoHandleQueryDeviceRelations+285

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgkrnl

IMAGE_NAME:  dxgkrnl.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  51fa153d

STACK_COMMAND:  .cxr 0xfffff880037a78a0 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_NULL_IP_dxgkrnl!DpiFdoHandleQueryDeviceRelations+285

BUCKET_ID:  X64_0x7E_NULL_IP_dxgkrnl!DpiFdoHandleQueryDeviceRelations+285
030414-9999-01.dmp
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netfriendsinc
Asked:
netfriendsinc
1 Solution
 
Mike RoeCommented:
Version of windows please
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Mike RoeCommented:
Check free space on the c drive

Try to change video adapter to generic
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Santosh GuptaCommented:
Hi,

As per attached, Dump file the faulty file/driver is
\SystemRoot\system32\drivers\ACPI.sys

ACPI.sys is the automatic configuration power interface, basically what it does is allows the computer to throttle back the cpu when it overheats.

Please update the Driver for ACPI.
-Go to Device Manager
-Expand the list next to "Computer"
-Right click the ACPI entry
-Click "Update Driver"

http://answers.microsoft.com/en-us/windows/forum/windows_vista-system/error-code-windowssystem32driveracpisys-after/db4cc352-b4cb-4f9e-84f3-33002b2c8623


if still you face this issue then -Reboot the PC and disable ACPI in the BIOS.
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GiladnCommented:
this suggestion does not contradict other solutions -
I know it may sound unrelated but please clean all temp files and check again..
you can use CCLEANER for this:
http://www.piriform.com/ccleaner/download/standard

hope this helps,

Gilad
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tmoore1962Commented:
Run a memory test to check that the memory is ok
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GiladnCommented:
Hi,

In addition, I have a feeling that your display driver maybe failing.
download "WHOCRASHED" to find which dll or sys file is causing this..
download here:
http://www.resplendence.com/whocrashed
scroll to the right after analyzing to see more info, no need for the pro version..


post back results..

Gilad
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netfriendsincAuthor Commented:
It's Windows 7. The disk was running low on space couple of weeks ago but that was taken care of. I ran a memory test and it pass. The RAM was replaced about 6 months ago. I'll try the other suggestions and will post back the results. Thanks
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nobusCommented:
i would backup, and do a fresh install - or a reset to factory settings
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GiladnCommented:
try using "dxdiag" under run command --> start menu, click "display" tab
see if any problems are listed under notes section..
another thing worth trying is to update your display driver and reinstall directx..

hope this helps.

Gilad
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John GriffithConsultantCommented:
See if removing Norton helps.

Use the Norton Removal Tool - http://kb.eset.com/esetkb/index?page=content&id=SOLN146
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