Solved

Flash Player White Screen Facebook

Posted on 2014-03-20
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Last Modified: 2014-03-26
Hey guys,

I'm tired of fighting this machine, so I figured I would bring in backup. :)  A customer brought in a computer (HP Pavilion dv7-6c93dx) that won't play Facebook videos correctly.  I'll upload a picture.

Basically, you go to play a video, and the sound plays, but the screen is white.  The bar at the bottom still shows, but here's the really weird part.  If you go full screen, it shows up fine!  You go back to 'embedded', and it's the white screen again.

This is just in IE 11, Google Chrome works fine.

I'm running Adobe Flash Player 12.0.0.77 and installed the latest video driver according to the HP Support Assistant.  Any suggestions?
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Question by:Scott Thompson
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Expert Comment

by:kadafitcd
ID: 39942642
Try to reset Internet explorer by opening it and clicking on tools(or Gear Icon Top Right) > then Internet Options > then Advanced Tab > Then click reset > then checkmark the delete personal settings box > then ok and restart your computer.
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LVL 58

Expert Comment

by:Gary
ID: 39942856
On a page with Flash right click the Flash object and click Settings, and check or uncheck the Enable Hardware Acceleration checkbox (basically the opposite of what it is set to now).
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LVL 8

Author Comment

by:Scott Thompson
ID: 39942883
I reset IE from the advanced tab and restarted the computer.  I'm still having the same issue.

I have also tried to enable and disable Hardware Acceleration to no avail.

Here's the picture I forgot to upload. :)
AdobeFlash.jpg
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Accepted Solution

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Scott Thompson earned 0 total points
ID: 39945891
I installed the K-lite media codecs and that seems to have resolved the issue.  Thank you for your help.
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LVL 8

Author Closing Comment

by:Scott Thompson
ID: 39955473
Videos play correctly now.
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