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RDP not working in SBS Remote Web Workspace

Posted on 2014-03-20
Medium Priority
Last Modified: 2014-03-20
I have a SBS 2008 server.  Normally, when logging in to remote web workspace, all users have an option to connect to a computer.  I assume this is some RDP plugin for the browser that allows this.  We just upgraded computers to Windows 8 with IE 11.  Now when users log in, there is no such option.  I have googled this issue with no success.
It works fine on XP and Windows 7 laptops, but not on 8.  Is this a Windows 8 issue?  Is there a workaround for this?  I have tried IE, FireFox and Chrome and it is the same with all browsers.  i even tried this fix I found and still does not work.

Question by:webaddosol
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LVL 16

Expert Comment

by:R. Andrew Koffron
ID: 39942604
the RDP remote web workplace is an IE plug in, it wouldn't work in Chrome or Firefox as far as I know.  

have you tried just switching them to compatibility mode?

saw this with IE 10 pretty often.

try posting a screenshot of the failure message for one of the clients. so people can see specific messages.

Author Comment

ID: 39942648
There is no error message.  I uploaded screenshots.  The first shot  (correct) is how the page should look, showing the option of "Connect to a Computer" in the middle.  The second shot (error) shows the Windows 8 page without that option.
I need to figure out how to get that option to show up in Windows 8.
LVL 16

Accepted Solution

R. Andrew Koffron earned 2000 total points
ID: 39942715
add the site to compatibility list, and trusted sites, in IE's settings and see if it shows up.
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Author Comment

ID: 39942723
tried that, still didnt work.
LVL 16

Expert Comment

by:R. Andrew Koffron
ID: 39942798
are you testing with domain admin account? it "should" show all machines as options, so it might bypass security group stuff. if there's a group policy interfering, the fact that the box isn't even there makes me think it's a server side issue. more than a client problem.

Author Comment

ID: 39942979
I added site to compatibility list but didn't restart browser.  Once I restarted the browser and cleared the cache it started working.  Go figure.

Thanks so much!

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