Solved

Sent Items automatically deleting

Posted on 2014-03-20
2
157 Views
Last Modified: 2014-07-18
Hello
I have a user that has Outlook 2010 and connected to our Exchange 2010 Server. A couple of days ago he started noticing that some not all of his sent items are being deleted and ending up in the recover deleted items folder. I have checked to see he created any rules in Outlook and checked his Auto Archive settings and none of these have any settings to automatically delete emails. It seems that the ones being deleted are ones with attachments.
0
Comment
Question by:cpsirvine
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39942942
Outlook doesn't delete content on its own.
Therefore it is most likely to be something in the client doing so. AV software for example.

Standard test though is to shutdown Outlook and have the user use OWA. See if the problem continues. If it does not, then it is a client issue.

Simon.
0
 
LVL 16

Accepted Solution

by:
l33tf0b earned 500 total points
ID: 39943133
It it possible that the user has some kind of mobile device or other utilities that are synching up?  Perhaps inadvertent deletions or policies in place on that.  Just throwing it out there.
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
An analysis of the phishing scam that has been affecting Google users, along with steps to take for protection, as well as what to do if you receive one of the emails.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question