BlackBerry Z10 screen totally Black
Posted on 2014-03-20
Provided corporate device to end user after setting the device on BES10, and activating work email account. All worked fine. Now, there is nothing displayed on the screen at all. However, when I press and hold the on/off button, a very pleasant voice counts down to shut down. I can hear different commands. I googled and discovered how to turn on/off the screen reader, but not how to have the display return.
I've removed the battery numerous times. Replacing the battery displays the BlackBerry splash screen, then goes totally blank. What on earth could the user have done to cause this problem? Is there any way to either restore the display, or even wipe and restart the device?