Solved

BlackBerry Z10 screen totally Black

Posted on 2014-03-20
7
5,053 Views
Last Modified: 2014-04-22
Provided corporate device to end user after setting the device on BES10, and activating work email account.  All worked fine.  Now, there is nothing displayed on the screen at all.  However, when I press and hold the on/off button, a very pleasant voice counts down to shut down.  I can hear different commands.  I googled and discovered how to turn on/off the screen reader, but not how to have the display return.  

I've removed the battery numerous times.  Replacing the battery displays the BlackBerry splash screen, then goes totally blank.  What on earth could the user have done to cause this problem?  Is there any way to either restore the display, or even wipe and restart the device?
0
Comment
Question by:gsfc
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 2
7 Comments
 
LVL 14

Expert Comment

by:Mike Sullivan
ID: 39943316
Hi gsfc,

Whilst the device is switched on, if you press and hold the button between the volume controls, does the voice recognition app kick in?

Mike
0
 

Author Comment

by:gsfc
ID: 39943340
I do not hear anything when I press and hold the button between the volume controls, but it does talk to me when I adjust the volume.  The device just rang with a phone call, too.

It just said "Screen locked".  I can't seem to consistently get the voice so that I can request Unlock Screen.
0
 
LVL 14

Expert Comment

by:Mike Sullivan
ID: 39943354
Hi gsfc,

Can you connect this device to a PC with BlackBerry Link installed on it? If so, you can reload the device software and reset it to factory defaults. That will cure it for you.

Regards,

Mike
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:gsfc
ID: 39943362
I can certainly try that.  Thank you for offering that option.  I'll let you know how it works out.
0
 

Author Comment

by:gsfc
ID: 39943413
"Device is password locked.  Before you an continue, enter your password on your device before trying to connect to BlackBerry Link."

Can't enter the password cause I can't see anything on the screen.  I tried entering the password in BB Link, the 8 or 10 times it allowed me, hoping it would reset it, but it didn't.  Obviously not familiar with BlackBerry Link.  

BlackBerry will send a replacement device.  I would just love to know how in the world this can be done.
0
 

Accepted Solution

by:
gsfc earned 0 total points
ID: 40006354
I never found any resolution to this issue.  Blackberry sent a replacement device.  I moved the battery and SIM card over to the new device, activated, and voila!  I have no idea how the user accomplished this feat.
0
 

Author Closing Comment

by:gsfc
ID: 40014349
None of the suggestions for returning the device to factory default worked, because I was unable to see anything on the screen.  No one, not even BlackBerry support could tell me how this might even happen.  Swapping the device for a refurb was the only thing that worked, but I still don't know how this occurred.
0

Featured Post

Secure Your Active Directory - April 20, 2017

Active Directory plays a critical role in your company’s IT infrastructure and keeping it secure in today’s hacker-infested world is a must.
Microsoft published 300+ pages of guidance, but who has the time, money, and resources to implement? Register now to find an easier way.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

If you are anything like me, you install many apps on your phone and have your life on it, sometimes literally.  When I bought my current phone, a Samsung Galaxy S5 from Verizon, they were only selling the versions with 16 GB internal.  I didn't rea…
The case of the missing phone talks about the way a small electronic gadget (the mobile phone) has penetrated into our lives and has made us addicted to it.
In a recent question (https://www.experts-exchange.com/questions/29004105/Run-AutoHotkey-script-directly-from-Notepad.html) here at Experts Exchange, a member asked how to run an AutoHotkey script (.AHK) directly from Notepad++ (aka NPP). This video…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question