• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 358
  • Last Modified:

Need help getting rid of SNAP.DO!! Windows 7 IE9

I have a user that picked up the SNAP.DO vius and I cannot seem to clear it. My McAfee does not touch it. I have uninstalled it from Programs and Features and reset Internet Explorer 9, but it keeps sticking its ugly head up. Does anyone have a fix or registry hack that will get rid of it?
0
Thor2923
Asked:
Thor2923
1 Solution
 
Ned RamsayNetwork Operations ManagerCommented:
Hi Thor,
Here is a link with pictures that should be easy to follow.

http://malwaretips.com/blogs/snap-do-toolbar-removal/

Reply if you need help.
Ned
0
 
helpfinderIT ConsultantCommented:
Download and install SuperAntiSpyware or Malwarebytes software and make a scan
0
 
Sudeep SharmaTechnical DesignerCommented:
@Thor2923

I would recommend to scan the system with the tools mentioned below and in the sequence they are mentioned and post the logs

Make sure you DO NOT REBOOT the system after running tools in point 1 & 2.

1. RogueKiller/TheKiller
2. MalwareBytes
3. TDSSKIller

I would also recommend you to go through the articles from Younghv and RPG for the links of the tools and for the future reference

Basic Malware Troubleshooting
http://www.experts-exchange.com/A_1940.html

Rogue-Killer-What-a-great-name
http://www.experts-exchange.com/A_4922.html

Stop-the-Bleeding-First-Aid-for-Malware
http://www.experts-exchange.com/A_5124.html

Run MalwareBytes in Quick Mode and if that required reboot, then reboot the system and run tools mentioned in point 1 and 2 but this time run MalwareBytes in Full Systen Scan.

So in your next reply post the RogueKiller logs, MBAM logs and TDSSKIller Logs

Sudeep
0

Featured Post

Keep up with what's happening at Experts Exchange!

Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now