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Installing office 2010 for Mac getting errors

Posted on 2014-03-20
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994 Views
Last Modified: 2014-03-26
Have a Macbook 10.9.2

i7 2gig processor
4gigs memory

I installed office 2010 for mac and get the following errors when I attempt to run
anything, excel, word powerpoint....
Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_CRASH (SIGTRAP)
Date/Time: 2014-03-20 20:25:35 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 14.2.0.120402
Crashed Module Name: merp
Crashed Module Version: 2.2.4.131030
Crashed Module Offset: 0x00004422
Blame Module Name: MicrosoftSetupUI
Blame Module Version: 14.3.9.131030
Blame Module Offset: 0x0000e516
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0

How can I fix???

Cjoego
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Comment
Question by:Joseph Salazar
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8 Comments
 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 39943700
Check to see if Microsoft has any updates for it.
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LVL 16

Expert Comment

by:R. Andrew Koffron
ID: 39943707
0
 

Author Comment

by:Joseph Salazar
ID: 39943754
Bootcamp is not installed.

No updates

Cjoego
0
 
LVL 16

Expert Comment

by:R. Andrew Koffron
ID: 39943801
I think Merp is the autoupdate.  a couple shutdown and restarts might unstick it, but I doubt it.

try reinstalling and rebooting.
I'd make a new clean admin account and install/test there, than switch to your profile and test.
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LVL 53

Accepted Solution

by:
strung earned 500 total points
ID: 39943804
Try updating MERP to 2.2.8 using the link here:  http://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=28734

If that doesn't solve your problem,  there are several different possible solutions here:

http://apple.stackexchange.com/questions/108456/macoffice-2011-crashes-on-mavericks
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Author Comment

by:Joseph Salazar
ID: 39944134
I notice when I look in the Applications folder

I do not see the office 2011 install

cjoego
0
 
LVL 53

Expert Comment

by:strung
ID: 39944143
It should be in a folder "Microsoft Office 2011".
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LVL 53

Expert Comment

by:strung
ID: 39944144
Do a spotlight search.
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