Solved

Installing office 2010 for Mac getting errors

Posted on 2014-03-20
8
1,038 Views
Last Modified: 2014-03-26
Have a Macbook 10.9.2

i7 2gig processor
4gigs memory

I installed office 2010 for mac and get the following errors when I attempt to run
anything, excel, word powerpoint....
Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_CRASH (SIGTRAP)
Date/Time: 2014-03-20 20:25:35 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 14.2.0.120402
Crashed Module Name: merp
Crashed Module Version: 2.2.4.131030
Crashed Module Offset: 0x00004422
Blame Module Name: MicrosoftSetupUI
Blame Module Version: 14.3.9.131030
Blame Module Offset: 0x0000e516
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0

How can I fix???

Cjoego
0
Comment
Question by:Joseph Salazar
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
  • +1
8 Comments
 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 39943700
Check to see if Microsoft has any updates for it.
0
 
LVL 16

Expert Comment

by:R. Andrew Koffron
ID: 39943707
0
 

Author Comment

by:Joseph Salazar
ID: 39943754
Bootcamp is not installed.

No updates

Cjoego
0
Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 
LVL 16

Expert Comment

by:R. Andrew Koffron
ID: 39943801
I think Merp is the autoupdate.  a couple shutdown and restarts might unstick it, but I doubt it.

try reinstalling and rebooting.
I'd make a new clean admin account and install/test there, than switch to your profile and test.
0
 
LVL 53

Accepted Solution

by:
strung earned 500 total points
ID: 39943804
Try updating MERP to 2.2.8 using the link here:  http://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=28734

If that doesn't solve your problem,  there are several different possible solutions here:

http://apple.stackexchange.com/questions/108456/macoffice-2011-crashes-on-mavericks
0
 

Author Comment

by:Joseph Salazar
ID: 39944134
I notice when I look in the Applications folder

I do not see the office 2011 install

cjoego
0
 
LVL 53

Expert Comment

by:strung
ID: 39944143
It should be in a folder "Microsoft Office 2011".
0
 
LVL 53

Expert Comment

by:strung
ID: 39944144
Do a spotlight search.
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Access developers frequently have requirements to interact with Excel (import from or output to) in their applications.  You might be able to accomplish this with the TransferSpreadsheet and OutputTo methods, but in this series of articles I will di…
In Part II of this series, I will discuss how to identify all open instances of Excel and enumerate the workbooks, spreadsheets, and named ranges within each of those instances.
Learn how to create and modify your own paragraph styles in Microsoft Word. This can be helpful when wanting to make consistently referenced styles throughout a document or template.
Do you want to know how to make a graph with Microsoft Access? First, create a query with the data for the chart. Then make a blank form and add a chart control. This video also shows how to change what data is displayed on the graph as well as form…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question