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Exchange displays name of previous user

Posted on 2014-03-20
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Last Modified: 2014-03-20
Hi guys

I have Exchange 2010 SP3 latest rollup on SBS 2011 standard. I used to have user named User SurName1 and email user@domain.com but that account and mailbox has been deleted through Exchange Management Console almost 6 months ago. Now we have new user with the name User SurName2 and email user@domain.com which is the same email as it used to be of User SurName1. Whenever, my new user sends email, it comes up with the surname of previous email. I checked all the tabs for new user in ADUC and EMC and all seems fine. Could you help please?

Thanks a lot in advance

Tom
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Question by:it10
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Accepted Solution

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Adam Brown earned 500 total points
ID: 39943863
It might due to outlook still having the old user's information cached. Try typing out that user's name and when the full version pops up, click the X to clear that entry out, then have the user send another message.

It may also be that the Global Address List wasn't properly updated, or you have an Out of date Offline Address Book in Outlook. In the Exchange Management Shell, run this:
get-globaladdresslist | update-globaladdresslist

then in Outlook go to Send Receive\Click Send Receive Groups\Click Download Address book. See if that makes the user show up right.
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Author Closing Comment

by:it10
ID: 39943949
It wasn't Outlook issue as I looked into that before and cleared the cache there. I was receiving emails with wrong name on my iphone and I don't work for the customer directly. However, your suggestion pointed me in right direction, that it is cache on my iphone. And it was the case.
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