Expiring Today—Celebrate National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Exchange displays name of previous user

Posted on 2014-03-20
2
Medium Priority
?
456 Views
Last Modified: 2014-03-20
Hi guys

I have Exchange 2010 SP3 latest rollup on SBS 2011 standard. I used to have user named User SurName1 and email user@domain.com but that account and mailbox has been deleted through Exchange Management Console almost 6 months ago. Now we have new user with the name User SurName2 and email user@domain.com which is the same email as it used to be of User SurName1. Whenever, my new user sends email, it comes up with the surname of previous email. I checked all the tabs for new user in ADUC and EMC and all seems fine. Could you help please?

Thanks a lot in advance

Tom
0
Comment
Question by:Tom Skowyrski
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 42

Accepted Solution

by:
Adam Brown earned 1500 total points
ID: 39943863
It might due to outlook still having the old user's information cached. Try typing out that user's name and when the full version pops up, click the X to clear that entry out, then have the user send another message.

It may also be that the Global Address List wasn't properly updated, or you have an Out of date Offline Address Book in Outlook. In the Exchange Management Shell, run this:
get-globaladdresslist | update-globaladdresslist

then in Outlook go to Send Receive\Click Send Receive Groups\Click Download Address book. See if that makes the user show up right.
0
 

Author Closing Comment

by:Tom Skowyrski
ID: 39943949
It wasn't Outlook issue as I looked into that before and cleared the cache there. I was receiving emails with wrong name on my iphone and I don't work for the customer directly. However, your suggestion pointed me in right direction, that it is cache on my iphone. And it was the case.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft Office 365 is a subscriptions based service which includes services like Exchange Online and Skype for business Online. These services integrate with Microsoft's online version of Active Directory called Azure Active Directory.
New style of hardware planning for Microsoft Exchange server.
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles to another domain controller. Log onto the new domain controller with a user account t…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Suggested Courses

719 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question