Cannot seem to delete voice mailbox - phone is still lit up red

Posted on 2014-03-20
Medium Priority
Last Modified: 2014-03-21
I have CUCM and Unity and I moved an extension and deleted the vm mailbox and vm on this extension.  The problem is the phone handset is still red even after unplugging it and reregistering the phone.  What did I miss here?  Any help would be great.  Thanks
Question by:wayy2be
1 Comment
LVL 20

Accepted Solution

José Méndez earned 2000 total points
ID: 39946050
Unity never got the instruction to send a Message Waiting Indication to turn the light off on that phone.

Log into Callmanager > Advanced Features menu > Voicemail > MWI Numbers > find the MWI Off number. Then from the phone that is still on, call the MWI Off extension. It may be able to reach that MWI number and the phone will turn off.


Try this: Log into Unity > Telephony Integration > Phone System > click on the Phone System you have  (you could try all available phone systems if you are indoubt) and then click on the Synchronize All MWIs on This Phone System button.

Featured Post

The 14th Annual Expert Award Winners

The results are in! Meet the top members of our 2017 Expert Awards. Congratulations to all who qualified!

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Ever wanted to query Cisco Call Manager CDR records from MS SQL Server? Here's how! CUCM can be configured to upload a CDR file to a given FTP server every minute. This article will show you how to set this up, schedule the import of this data an…
How To Create Custom / Distinctive Ring Tones on Polycom Phones Purpose and Overview When creating a custom ring tone, you have simple aspirations: to make your phone cooler than everyone else's. Perhaps you need a louder ringer. Perhaps you w…
In this video I will demonstrate how to set up Nine, which I now consider the best alternative email app to Touchdown.
When you have multiple client accounts to manage, it often feels like there aren’t enough hours in the day. With too many applications to juggle, you can’t focus on your clients, much less your growing to-do list. But that doesn’t have to be the cas…

624 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question