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ntvdm.exe haas stopped working

Posted on 2014-03-20
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Last Modified: 2014-03-27
Playing simple card game on w7 desktop pc when suddenly text and graphics were distorted, screen went blank, the blue screen. Pc restarted and has been ok for five minutes. App crash in fault module stackhash_224. Apparently I am the cause for most problems which occur on her pc so any advice forwarded would be most appreciated.
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Question by:Laurie Longman
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7 Comments
 
LVL 2

Expert Comment

by:ScottRockstad
ID: 39944520
Does the same thing happen with all user accounts on the same computer? Have someone else do exactly the same things that you did. Did they get the same result; a crash?

If it is only your account that is having problems, try having someone create a new user account for you, using a different username, like lorenzo71A. Logon with the new username and if that resolves the problem, then it's quite obvious that your old user account on the computer has become corrupted.

If everyone is getting the same result, then there is a problem with the card game; and it should be uninstalled.

Have the anti-virus definitions been updated and has a full scan been run?

"fault module stackhash_224" isn't really helpful. The entire text of the "Blue Screen of Death" would provide more insight.
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LVL 2

Expert Comment

by:ScottRockstad
ID: 39944523
What's the name of the card game?
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LVL 18

Expert Comment

by:awawada
ID: 39944550
Is ntvdm.exe simple or capital ?
If simple it's mostly bad!
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Author Comment

by:Laurie Longman
ID: 39946918
The name of the game is Pretty Good Solitaire 98. Others that she uses are all around the 2000 - 2008 era. Up to this point they have been mostly well behaved. After this glitch the pc would not restart. I removed and replaced the video card without success until l moved the memory to different slots. NTVDM.EXE came up in capitals
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LVL 49

Expert Comment

by:dbrunton
ID: 39948024
>>  I removed and replaced the video card without success until l moved the memory to different slots. NTVDM.EXE came up in capitals

NTVDM.EXE is a legitimate part of Windows.  It is used to run 16 bit or MSDOS applications.  Pretty Good Solitaire is legitimate software.  It may possibly be a 16 bit application so if it crashed in NTVDM then that may be the cause of the error message.

Moving the memory seems to have fixed the startup problem.  This may have also fixed the crashing.  I'd try blowing out the memory slots and wiping the RAM sticks clean.  Dust may have caused the problem.  You can try putting the memory back in the original slots and see what that does or perhaps better just leaving them where they are seeing the system is running.

You don't state what OS you are running.  A possible recent update may have caused the problem.  Or not.
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Accepted Solution

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Laurie Longman earned 0 total points
ID: 39948060
Thanks for the suggestions. I  will blow out the memory slots as you suggest. The os is w7  pro. Everything now seems to be quite stable now. Regards Laurie
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Author Closing Comment

by:Laurie Longman
ID: 39958388
I think the replies given have helped me better understand the reasons for this situation. Regards
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