?
Solved

ntvdm.exe haas stopped working

Posted on 2014-03-20
7
Medium Priority
?
414 Views
Last Modified: 2014-03-27
Playing simple card game on w7 desktop pc when suddenly text and graphics were distorted, screen went blank, the blue screen. Pc restarted and has been ok for five minutes. App crash in fault module stackhash_224. Apparently I am the cause for most problems which occur on her pc so any advice forwarded would be most appreciated.
0
Comment
Question by:Laurie Longman
7 Comments
 
LVL 2

Expert Comment

by:ScottRockstad
ID: 39944520
Does the same thing happen with all user accounts on the same computer? Have someone else do exactly the same things that you did. Did they get the same result; a crash?

If it is only your account that is having problems, try having someone create a new user account for you, using a different username, like lorenzo71A. Logon with the new username and if that resolves the problem, then it's quite obvious that your old user account on the computer has become corrupted.

If everyone is getting the same result, then there is a problem with the card game; and it should be uninstalled.

Have the anti-virus definitions been updated and has a full scan been run?

"fault module stackhash_224" isn't really helpful. The entire text of the "Blue Screen of Death" would provide more insight.
0
 
LVL 2

Expert Comment

by:ScottRockstad
ID: 39944523
What's the name of the card game?
0
 
LVL 18

Expert Comment

by:awawada
ID: 39944550
Is ntvdm.exe simple or capital ?
If simple it's mostly bad!
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 

Author Comment

by:Laurie Longman
ID: 39946918
The name of the game is Pretty Good Solitaire 98. Others that she uses are all around the 2000 - 2008 era. Up to this point they have been mostly well behaved. After this glitch the pc would not restart. I removed and replaced the video card without success until l moved the memory to different slots. NTVDM.EXE came up in capitals
-
0
 
LVL 50

Expert Comment

by:dbrunton
ID: 39948024
>>  I removed and replaced the video card without success until l moved the memory to different slots. NTVDM.EXE came up in capitals

NTVDM.EXE is a legitimate part of Windows.  It is used to run 16 bit or MSDOS applications.  Pretty Good Solitaire is legitimate software.  It may possibly be a 16 bit application so if it crashed in NTVDM then that may be the cause of the error message.

Moving the memory seems to have fixed the startup problem.  This may have also fixed the crashing.  I'd try blowing out the memory slots and wiping the RAM sticks clean.  Dust may have caused the problem.  You can try putting the memory back in the original slots and see what that does or perhaps better just leaving them where they are seeing the system is running.

You don't state what OS you are running.  A possible recent update may have caused the problem.  Or not.
0
 

Accepted Solution

by:
Laurie Longman earned 0 total points
ID: 39948060
Thanks for the suggestions. I  will blow out the memory slots as you suggest. The os is w7  pro. Everything now seems to be quite stable now. Regards Laurie
0
 

Author Closing Comment

by:Laurie Longman
ID: 39958388
I think the replies given have helped me better understand the reasons for this situation. Regards
0

Featured Post

Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Upper back Pain: My back hurt for months. Upper back, mostly my neck, spine and across my shoulder blades. I was getting headaches too, that felt like they were caused by tension in my shoulders, but now I feel fine! I'm sharing this hoping someone…
Most folks would know the basics of how Dropbox works, so that’s not the purpose of this article. Security is what it’s all about, so here I’ll share how I choose to secure my Dropbox Account and the Data it contains.
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

850 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question