Solved

ntvdm.exe haas stopped working

Posted on 2014-03-20
7
377 Views
Last Modified: 2014-03-27
Playing simple card game on w7 desktop pc when suddenly text and graphics were distorted, screen went blank, the blue screen. Pc restarted and has been ok for five minutes. App crash in fault module stackhash_224. Apparently I am the cause for most problems which occur on her pc so any advice forwarded would be most appreciated.
0
Comment
Question by:Laurie Longman
7 Comments
 
LVL 2

Expert Comment

by:ScottRockstad
Comment Utility
Does the same thing happen with all user accounts on the same computer? Have someone else do exactly the same things that you did. Did they get the same result; a crash?

If it is only your account that is having problems, try having someone create a new user account for you, using a different username, like lorenzo71A. Logon with the new username and if that resolves the problem, then it's quite obvious that your old user account on the computer has become corrupted.

If everyone is getting the same result, then there is a problem with the card game; and it should be uninstalled.

Have the anti-virus definitions been updated and has a full scan been run?

"fault module stackhash_224" isn't really helpful. The entire text of the "Blue Screen of Death" would provide more insight.
0
 
LVL 2

Expert Comment

by:ScottRockstad
Comment Utility
What's the name of the card game?
0
 
LVL 18

Expert Comment

by:awawada
Comment Utility
Is ntvdm.exe simple or capital ?
If simple it's mostly bad!
0
Find Ransomware Secrets With All-Source Analysis

Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

 

Author Comment

by:Laurie Longman
Comment Utility
The name of the game is Pretty Good Solitaire 98. Others that she uses are all around the 2000 - 2008 era. Up to this point they have been mostly well behaved. After this glitch the pc would not restart. I removed and replaced the video card without success until l moved the memory to different slots. NTVDM.EXE came up in capitals
-
0
 
LVL 47

Expert Comment

by:dbrunton
Comment Utility
>>  I removed and replaced the video card without success until l moved the memory to different slots. NTVDM.EXE came up in capitals

NTVDM.EXE is a legitimate part of Windows.  It is used to run 16 bit or MSDOS applications.  Pretty Good Solitaire is legitimate software.  It may possibly be a 16 bit application so if it crashed in NTVDM then that may be the cause of the error message.

Moving the memory seems to have fixed the startup problem.  This may have also fixed the crashing.  I'd try blowing out the memory slots and wiping the RAM sticks clean.  Dust may have caused the problem.  You can try putting the memory back in the original slots and see what that does or perhaps better just leaving them where they are seeing the system is running.

You don't state what OS you are running.  A possible recent update may have caused the problem.  Or not.
0
 

Accepted Solution

by:
Laurie Longman earned 0 total points
Comment Utility
Thanks for the suggestions. I  will blow out the memory slots as you suggest. The os is w7  pro. Everything now seems to be quite stable now. Regards Laurie
0
 

Author Closing Comment

by:Laurie Longman
Comment Utility
I think the replies given have helped me better understand the reasons for this situation. Regards
0

Featured Post

Maximize Your Threat Intelligence Reporting

Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

Join & Write a Comment

Many admins will agree: WSUS is is a nice invention but using it on the client side when updating a newly installed computer is still time consuming as you have to do several reboots and furthermore, the procedure of installing updates, rebooting an…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now