Solved

Windows 2008 r2 printer servers drivers problem

Posted on 2014-03-21
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Last Modified: 2014-03-30
Hi,

I´ve a 2008 r2 printer server with up to 100 printers configured.

With HP Laser Jet 2200, 2300 and 5000  I have a problem. Every time y open de printer server console and under printers tab y click right  printer xxx props. a  messasge is shown telling me I must install  the driver, but the driver is already installed.

why this behaviour?

I´m migrating printers from a 2000 server to 2008r2

Any idea?
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Question by:heze54
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12 Comments
 
LVL 13

Expert Comment

by:Norm Dickinson
ID: 39944886
Often printers require different drivers when running on different operating systems, so perhaps you need to research and download a newer driver or one built for the particular operating system you are now running. 2008 R2 is a 64-bit platform and perhaps you have the 32-bit driver installed or some other slight difference which allows it to function but is not ideal.

HP Drivers can be found at:
http://www8.hp.com/us/en/drivers.html
0
 

Author Comment

by:heze54
ID: 39944930
HI,

Of course, I dont use the same driver for win 2000 and 2008. I downloaded the latest drivers available for that model.
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LVL 13

Expert Comment

by:Norm Dickinson
ID: 39945035
Well, we have to check the basics first before diving into a complex issue when it sometimes is as simple as that. Another possibility is that you need to set up printer driver isolation, which is detailed in: http://msdn.microsoft.com/en-us/library/windows/hardware/ff560836(v=vs.85).aspx

Some general tips on printer drivers for Server 2008 R2 can also be found at:
http://technet.microsoft.com/en-us/library/cc732946.aspx
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Author Comment

by:heze54
ID: 39945216
Image error
error-printer.png
0
 
LVL 13

Expert Comment

by:Norm Dickinson
ID: 39945322
Sorry but I cannot easily translate to English. Can you type the error out into the text box so that this website can translate it for me? Thanks.
0
 

Author Comment

by:heze54
ID: 39945346
In english.. aprox!!

The driver for the printer  "HP LaserJet 500 Series PCL6" is not installed in this computer. Some features will no be available. Do you want to install it now?
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LVL 13

Accepted Solution

by:
Norm Dickinson earned 500 total points
ID: 39945428
Have you attempted to configure the HP Universal Printer Driver as opposed to individual specific drivers?  See the Wiki http://en.wikipedia.org/wiki/HP_Universal_Print_Driver

See http://www.hp.com/go/upd for download and read the attached PDF for more information.
emr-na-c03633736-2.pdf
0
 

Author Comment

by:heze54
ID: 39947359
Hi,

With the  Universal printing driver, same result.

I´m going to check your links.


Thanks a lot
0
 
LVL 13

Expert Comment

by:Greg Hejl
ID: 39947365
install the printer drivers using 'Run as Administrator'.

I ran into this issue the other day - one of the HP drivers was not signed.
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Author Comment

by:heze54
ID: 39947392
But... it´s really strange because this situation only happens when I work with HP printers. There are configured up to 1 hundred of printers Xerox, Panasonic etc etc... and only problems with HP.
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LVL 13

Expert Comment

by:Greg Hejl
ID: 39947430
Right, the issue I had was with HP Printer drivers that were not signed. I have three drivers that get installed with my HP printers - it looks like one of the wsd drivers is not signed properly by hp - this is a generic driver that gets used by most HP printers.
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Author Closing Comment

by:heze54
ID: 39964717
after reboot the server, universal printer worked!!
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