I have a customer that is experiencing BSOD when scanning large documents from her Okidata printer to Adobe XI. Thus far I've tried uninstalling and reinstalling the latest printer drivers, as well as upgrading from Adobe 8 to XI (thinking that perhaps the AIO wasn't compatible with her older version of Adobe).
The BSOD is 0x00000050 , usbscan.sys, PAGE_FAULT_IN_NONPAGED_ARE
I'm not onsite right now, so I can't get the exact model of the printer, but I'll tack it on in the comment area tomorrow. The MFP is the Okidata MB491.
I was wondering if anyone else has experienced issues with Adobe and Okidata MFP hardware, and if so, do you have any suggestions other than updating the printer and scanner drivers?
I've attached the dump file from the last crash, a screenshot of Devices and Printers, and a screenshot of the Windows Event Viewer system log highlighting the crash in question.