Solved

Parts of font missing when printing from AutoCAD

Posted on 2014-03-21
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Last Modified: 2014-04-05
Client is using AutoCAD LT 2014
When they print using the DWG to PDF function within AutoCAD to a KIP 7100 plotter, portions of the font are missing when it is printed.

This does not happen with printing using the Adobe driver within AutoCAD, nor does it happen with printing to the KIP 3000 plotter.

We have reinstalled AutoCAD and Acrobat Pro & Reader, along with replace the KIP 7100 drivers, but the problem persists. They are using Neutraface text.

We tested plots from this computer from another computer & sent them to the KIP 7100, and there were no issues. So the issue appears to be local to his machine.

My current options are to try another PDF writer/reader, such as CutePDF, or to update the KIP 7100 drivers, which I would prefer to use as a last resort.
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Question by:PCLANTECHS
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7 Comments
 
LVL 16

Expert Comment

by:dhsindy
ID: 39947494
That is not a standard AutoCAD font.  Verify that the font has been installed on that terminal.
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LVL 1

Author Comment

by:PCLANTECHS
ID: 39950083
I am not familiar with AutoCAD. How do I ensure the font has been installed?
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LVL 1

Author Comment

by:PCLANTECHS
ID: 39953426
I spoke with the end user. This actually happens on several fonts that are standard AutoCAD fonts.

So it isn't an issue with the font not being installed.
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LVL 16

Expert Comment

by:dhsindy
ID: 39961588
Could the plotter be dirty, need cleaning, or wearing out.  I have had some fonts usually the bottom part of the letters not printing when the rolls are not moving smoothly.

Try printing from another program if possible and see if the problem exists.
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LVL 1

Accepted Solution

by:
PCLANTECHS earned 0 total points
ID: 39967714
The issue ended up being the driver type on the plotter. Updated the driver to KIPScript and it worked fine.
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LVL 16

Expert Comment

by:dhsindy
ID: 39970886
I have no complaint about refunding the points.  The user solved their own problem.
0
 
LVL 1

Author Closing Comment

by:PCLANTECHS
ID: 39979850
Issue was with the plotter driver.
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