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Parts of font missing when printing from AutoCAD

Client is using AutoCAD LT 2014
When they print using the DWG to PDF function within AutoCAD to a KIP 7100 plotter, portions of the font are missing when it is printed.

This does not happen with printing using the Adobe driver within AutoCAD, nor does it happen with printing to the KIP 3000 plotter.

We have reinstalled AutoCAD and Acrobat Pro & Reader, along with replace the KIP 7100 drivers, but the problem persists. They are using Neutraface text.

We tested plots from this computer from another computer & sent them to the KIP 7100, and there were no issues. So the issue appears to be local to his machine.

My current options are to try another PDF writer/reader, such as CutePDF, or to update the KIP 7100 drivers, which I would prefer to use as a last resort.
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PCLANTECHS
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PCLANTECHS
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1 Solution
 
dhsindyRetired considering supplemental income.Commented:
That is not a standard AutoCAD font.  Verify that the font has been installed on that terminal.
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PCLANTECHSAuthor Commented:
I am not familiar with AutoCAD. How do I ensure the font has been installed?
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PCLANTECHSAuthor Commented:
I spoke with the end user. This actually happens on several fonts that are standard AutoCAD fonts.

So it isn't an issue with the font not being installed.
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dhsindyRetired considering supplemental income.Commented:
Could the plotter be dirty, need cleaning, or wearing out.  I have had some fonts usually the bottom part of the letters not printing when the rolls are not moving smoothly.

Try printing from another program if possible and see if the problem exists.
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PCLANTECHSAuthor Commented:
The issue ended up being the driver type on the plotter. Updated the driver to KIPScript and it worked fine.
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dhsindyRetired considering supplemental income.Commented:
I have no complaint about refunding the points.  The user solved their own problem.
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PCLANTECHSAuthor Commented:
Issue was with the plotter driver.
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